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Urgent! Carrier Support Job Opening In WorkFromHome – Now Hiring Guided Imports



Job description

Founded in 2012, Guided Imports is a leading American-owned freight forwarding company headquartered in Shenzhen, China.

We specialize in facilitating seamless cargo shipments from China to the United States, becoming the trusted partner for businesses looking for reliable and efficient logistics solutions.

In addition to our international services, our sister company, Guided Freight, based in the United States, extends our expertise to domestic shipping and project logistics.

Our commitment to understanding each client’s unique needs allows us to consistently deliver tailored solutions that exceed expectations.

At Guided Freight, we pride ourselves on our ability to provide exceptional service that sets us apart from the competition, ensuring that your logistics operations are in capable hands.

Carrier Support at Guided Freight

As a Carrier Support professional at Guided Freight, you will be a vital link between our operations and carriers.

Your role is to ensure loads are successfully built, sourced, and moved efficiently while keeping communication lines open with all stakeholders.

We want you to hit the ground running.

That’s why we provide the tools and guidance you need to excel in this role.

To thrive, you should be detail-oriented, proactive in solving problems, and confident in your ability to work independently.

You’ll follow our established processes and work closely with the team to ensure smooth operations.

Your main goal is to source carriers, build loads, and manage all aspects of load movement, contributing to the overall success of our operations.

What you will be doing:

  • Build loads in the Transportation Management System (TMS)
  • Source and negotiate rates with carriers that meet the company’s requirements
  • Post loads on various load boards to secure carriers
  • Provide regular updates to customers and brokers regarding load statuses
  • Troubleshoot any issues that arise during the transportation process
  • Manage customer relationship management (CRM) data to ensure accurate records
  • 3 years of experience in a Carrier Support role at a freight brokerage
  • Strong understanding of the freight brokerage process and load boards
  • Ability to work independently and troubleshoot issues with minimal supervision
  • Fluent in English, with clear and professional phone communication skills
  • A reliable internet connection for remote work
  • Schedule: US Central Time, Monday to Friday
  • US Federal Holidays off
  • Salary: USD 750 per month
  • Bonus: 13th-month salary in December
  • Fully remote position, allowing you to work from home

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Information Technology
  • Industries
  • Transportation, Logistics, Supply Chain and Storage

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Required Skill Profession

Compras Y Adquisición



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    Unlock Your Carrier Support Potential: Insight & Career Growth Guide


  • Real-time Carrier Support Jobs Trends in WorkFromHome, Colombia (Graphical Representation)

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Guided Imports adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
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  • Interview Tips for Carrier Support Job Success
    Guided Imports interview tips for Carrier Support

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Guided Imports's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
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    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
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    Final Thought:

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