Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Call Centre Agent.
Colombia Jobs Expertini

Urgent! Call Centre Agent Job Opening In Bogotá – Now Hiring IQVIA



Job description

¡Únete a nosotros en nuestro emocionante trayecto! IQVIA ™ es The Human Data Science Company ™, enfocada en el uso de datos y ciencia para ayudar a los clientes de la salud a encontrar mejores soluciones para sus pacientes.

Formada a partir de la fusión de IMS Health y Quintiles, IQVIA ofrece una amplia gama de soluciones que aprovechan los avances en información, tecnología, análisis e ingenio humano para impulsar la atención médica.

Actualmente nos encontramos en la búsqueda de profesionales del área de la salud que quieran ser parte de un gran proyecto con una importante farmacéutica multinacional.

Aux.

Enfermería Gestión Remota

Objetivo del cargo

Buscamos profesional de la salud de preferencia tecnólogo en enfermería o en salud pública o profesional como cuidador de pacientes o gestor

Estamos buscando asesores de servicio al paciente a través del Call Center con la capacidad de programar y agendar de manera planificada y organizada en el centro de llamadas que tengan excelentes habilidades de comunicación y administración para trabajar como asesores para dar seguimiento a los pacientes enrolados en el PSP.

La comunicación es la clave del éxito en este equipo en crecimiento y podrá demostrar su ética de trabajo comprometidos con los pacientes de las diferentes patologías que da soporte el PSP.

Requisitos

  • Carrera técnica o tecnológica en Enfermería
  • Experiencia mínima de un año en actividades relacionadas al tratamiento y adherencia del paciente a programas de soporte en el Sector Salud.
  • Compromiso con la educación del paciente
  • Sólidas habilidades de comunicación efectiva, orientación al cliente, planificación y trabajo en equipo
  • Ciudad base Bogotá.
  • Principales Funciones

  • Perfilación del paciente al momento de ingresar al PSP
  • Contacto telefónico al 100% de los pacientes, mínimo dos veces al mes
  • Identificar barreras de los pacientes que ocasionan suspensión del tratamiento
  • Generar consentimiento informado telefónico para pacientes nuevos
  • Programar trabajo de campo o contacto telefónico de enfermeras basado en necesidades de los pacientes de acuerdo a su status de tratamiento.
  • Activar vouchers de pruebas de laboratorio
  • Generar alertas por barreras de acceso de los pacientes en tiempo real
  • Generar reporte de Eventos Adversos y/o Problemas de Calidad
  • Generar otro tipo de soporte requerido por los pacientes o el equipo de campo
  • We invite you to join IQVIA™.

    At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world.

    The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way.

    Learn more at jobs.iqvia.com.


    Required Skill Profession

    Information And Record Clerks



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Call Centre Potential: Insight & Career Growth Guide


    • Real-time Call Centre Jobs Trends in Bogotá, Colombia (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Call Centre in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2834 jobs in Colombia and 1020 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Call Centre roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Call Centre Agent Job?

      Great news! is currently hiring and seeking a Call Centre Agent to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at IQVIA adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Colombia laws and regulations
    • What Is the Average Salary Range for Call Centre Agent Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Call Centre Agent?

      Key qualifications for Call Centre Agent typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Call Centre Agent?

      To improve your chances of getting hired for Call Centre Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Call Centre Agent Job Success
      IQVIA interview tips for Call Centre Agent

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the IQVIA's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Call Centre Agent interview at IQVIA, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the IQVIA's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Call Centre Agent Positions

      Setting up job alerts for Call Centre Agent is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!