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Colombia Jobs Expertini

Call Center Agent Job Opening In Bogotá – Now Hiring Adaptive Teams


Job description

Join a passionate remote team that values customer care As a Call Center Agent, you'll support customers, solve challenges, and make a difference—all from the comfort of home.

About the Company:
This is a full-time role for a partner agency in the self-storage industry, specializing in technology-driven storage solutions.

They focus on enhancing the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure and convenient storage options.

*Location: *
Latin America & the Philippines - Fully Remote

Your Mission: Day to Day Responsibilities

  • Handle a high volume of inbound calls, providing efficient and caring customer service for inquiries (90% of the role).

  • Manage customer move-ins, move-outs, and payment processing for a self-storage facility, ensuring smooth transactions.

  • Provide clear and persuasive information about our storage solutions to potential customers.

  • Use active listening to address concerns, overcoming obstacles to achieve positive outcomes.

  • Maintain accurate customer records in CRM and document all interactions.

  • Foster long-term customer relationships, supporting the growth of our business.

Your Toolbox: Skills to be Successful

  • 2+ years of experience in a call center, with a strong focus on inbound calls.

  • Proven ability to handle high call volumes and deliver exceptional service in a fast-paced environment.

  • Excellent communication skills and the ability to connect with people from diverse backgrounds.

  • High attention to detail, organizational skills, and the ability to manage multiple tasks simultaneously.

  • Critical thinking skills with a problem-solving mindset, able to resolve issues efficiently.

  • Ability to work flexibly, including almost all weekends, with a schedule provided 2 weeks in advance.

    This is a standard 5-day workweek role, with 2 days off during the week to ensure work-life balance.

  • Must be tech-savvy and able to quickly navigate multiple platforms throughout the day, including while handling live calls.

  • Must be available to work within US time zones.

  • An internet speed of at least 10 Mbps download and 5 Mbps upload is required.

Your Perks: What's in it for you

  • Working completely remote
  • Location independence
  • 15 Paid leave days
  • Quarterly bonus
  • Weekend bonus
  • Yearly salary increase policy (7% after 6 months, then 5% after additional 6 months)
  • Long-term position with the opportunity to grow in a stable and growing Agency
  • Great opportunity to grow
  • You'll be joining a high-level and fast-paced team

Why
Adaptive Teams
?
At Adaptive Teams, we don't just fill positions – we create pathways to success.

Whether you're a seasoned pro or just starting out, we're here to help you grow, innovate, and make an impact.

If you're looking for exciting opportunities and, a team that's as passionate as you are, this is the place to be.

What to Expect from Our Application Process?
Once you apply, you'll receive an email guiding you through the next steps, including an assessment tailored to the role.

Be sure to
check your inbox
(and
your spam folder
, just in case) for further instructions.

We understand
your time is valuable
, so we strive to keep the entire process
under 60 minutes
whenever possible, though some roles may require a slightly longer time investment.

Once selected, you'll have the chance to
schedule an interview
with our team.

We aim to make the process as smooth and transparent as possible, so you'll always know where you stand.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Call Center Potential: Insight & Career Growth Guide


Real-time Call Center Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Call Center in Bogotá, Colombia, highlighting market share and opportunities for professionals in Call Center roles.

3525 Jobs in Colombia
3525
1147 Jobs in Bogotá
1147
Download Call Center Jobs Trends in Bogotá and Colombia

Are You Looking for Call Center Agent Job?

Great news! is currently hiring and seeking a Call Center Agent to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Adaptive Teams adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Call Center Agent Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Call Center Agent?

Key qualifications for Call Center Agent typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Call Center Agent?

To improve your chances of getting hired for Call Center Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Call Center Agent Job Success

Adaptive Teams interview tips for Call Center Agent

Here are some tips to help you prepare for and ace your Call Center Agent job interview:

Before the Interview:

Research: Learn about the Adaptive Teams's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Call Center Agent interview at Adaptive Teams, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Adaptive Teams's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Call Center Agent Positions

Setting up job alerts for Call Center Agent is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!