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Urgent! Business Coordinator Job Opening In Bogotá Distrito Capital – Now Hiring Transcom



Job description

About Us

We are a multinational BPO company with a strong global presence, committed to delivering exceptional customer experience, operational excellence, and innovative solutions.

With a diverse and talented workforce, we provide world-class services to leading brands across multiple industries.

Our dynamic and inclusive culture fosters growth, collaboration, and continuous improvement, making us a trusted partner in the ever-evolving global market.

Are you passionate about risk management, compliance auditing, and regulatory governance?

Join a global company as a Risk & Compliance Analyst, where you'll play a key role in evaluating and mitigating risks in a fast-paced international environment.

What you’ll do

We’re looking for an inspiring ACCM//Business Coordinator to drive a team of passionate customer service agents in a fun and high-energy BPO environment! If you love helping people grow, improving processes, and creating positive customer experiences, this is your chance to shine .

Your mission:

  • Manage the daily oversight of the Global Contact Center
  • Act as the primary point of contact for issue resolution, optimizing processes, and driving efficiency in the Contact Center
  • Ensure constant alignment with Client's goals and standards
  • Implement strategies and trainings for continuous improvement for our Contact Center
  • Collaborate to establish key performance indicators (KPIs) and service level agreements (SLAs) for the team and monitor performance against set targets
  • Weekly calibration meetings with Client's Global Contact Center Manager where you will listen and grade calls, review analytics and strategize how to improve performance.

  • Conduct team member interviews and make staffing decisions
  • Data management and reporting/analytics for Contact Center performance
  • Make recommendations to management based on findings and assist to implement them
  • Responsible for answering escalated client inquiries
  • Ensure adherence to Global Contact Center policies, produces and regulatory requirements
  • Provide process enhancements, ensuring the highest level of client experience
  • Assist with customer calls, as needed

What we’re looking for

  • 3-5 years of customer service contact center management experience
  • 2+ years in project management and/or process improvement
  • Fully competent in Microsoft Office, strong Excel skills needed
  • Ability to manage multiple tasks simultaneously and prioritize workload
  • Experience with customer support platforms, troubleshooting and escalation resolution
  • Ability to drive commitments and communications from internal teams as the liaison between ACX and Client
  • Strong business writing and communications skills
  • Must be able to analyze performance reports, identify key metrics (KPIs), and use them to spot trends and opportunities for improvement

What we offer

  • 7,000,000 COP Base Salary + Performance bonuses
  • Growth & learning opportunities (certifications included!)
  • Work in a multicultural environment with global impact


Required Skill Profession

Operaciones Y Administración De Empresas



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    Unlock Your Business Coordinator Potential: Insight & Career Growth Guide


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