BOGOTA- Customer Service Representative Trilingue

Responsibilities

• Be customer obsessed.
  
  
• Manage each call interaction with our customers’ satisfaction as your number one priority.
  
  
• Identify customers’ needs, clarify information, research every issue and provide solutions.
  
  
• Inform customer by explaining procedures; answering questions; providing information.
  
  
• Deliver on commitments, do what you say you will do.
  
  
• Resolve the customer issue same day, at most within 24 hours.
  
  
• Always provide correct information to the customer.
  
  Listen carefully to understand the true customer question.
  
  
• Show empathy and respect with each customer interaction.
  
  We talk with a smile on our face.
  
  

Requirements

• High School diploma or equivalent required.
  
  
• Passion for delivering a stand-out customer experience.
  
  
• Excellent verbal and written communication skills.
  
  
• Ability to ask probing questions and problem resolution skills.
  
  
• Ability to follow instructions for specific customer resolutions tasks.
  
  
• Ability to work within a high-pressure environment and maintain a positive interaction for the customer.
  
  
• Intermediate proficiency with PC navigation while providing exceptional customer service.
  
  
• Ability to read, write, speak and understand the English language in a business environment (85% - 90%).
  
  
• Ability to read, write, speak and understand the French language in a business environment (85% - 90%).
  
  
• Financial services or banking background preferred.
  
  
• Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.