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Urgent! Billing Logistics Specialist Job Opening In WorkFromHome – Now Hiring Jobifly

Billing Logistics Specialist



Job description

1 week ago Be among the first 25 applicants

We empower businesses to expand effortlessly by connecting them with top-tier talent from LATAM.

Through our Talent-as-a-Service model, we handle the entire hiring, onboarding, and management process—ensuring fast, cost-effective, and compliant talent acquisition.

Position Overview:

We’re looking for a detail-oriented and proactive Carrier Payment & Customer Support Specialist to join our growing team.

In this role, you’ll be responsible for making sure our carriers get paid accurately and on time, while also providing top-notch support to resolve any issues that may come up.

You’ll play a key part in maintaining smooth operations by reviewing payment documents, updating records, and communicating with both carriers and internal teams.

Responsibilities:

Payment Processing:

  • Verify accuracy and completeness of payment documents (e.g., rate confirmations, BOLs, PODs).

  • Investigate and resolve inconsistencies or missing paperwork that may delay payments.

  • Process carrier payments in accordance with company timelines and policies.

  • Ensure compliance with legal and financial documentation standards.

  • Update and maintain payment statuses and carrier records using HubSpot or internal CRM.

  • Serve as the first point of contact for carrier payment inquiries via phone, email, and chat.

  • Manage and resolve tickets submitted through platforms like Front or similar systems.

  • Conduct outbound calls to request required documentation or follow up on pending issues.

  • Communicate clearly and professionally with carriers and internal stakeholders regarding payment issues, policies, and resolutions.

  • Educate carriers on processes and expectations for smoother payment cycles.

  • Keep carrier profiles updated with the latest compliance, contact, and payment info.

  • Document and track interactions and resolutions in CRM and ticketing systems.

  • Collaborate with other departments (e.g., Carrier Onboarding, Compliance, Finance) to ensure smooth handoffs and process continuity.

Qualifications:

  • 2+ years of experience in carrier payments, logistics customer service, or freight operations.

  • Strong understanding of carrier paperwork requirements (BOLs, PODs, rate confirmations).

  • Excellent communication and problem-solving skills.

  • High attention to detail and ability to manage multiple priorities simultaneously.

  • Proficiency in using CRM systems, particularly HubSpot, and email platforms like Front.

  • Ability to work independently and collaboratively in a remote environment.

*Please note: we are only accepting resumes in English.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Management and Manufacturing
  • Industries

    Staffing and Recruiting

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Required Skill Profession

Cadena De Suministro, Logística Y Transporte



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    Unlock Your Billing Logistics Potential: Insight & Career Growth Guide


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