Darwin AI, Bogota, D.C., Capital District, Colombia
Billing and Collections Executive
We are looking for a Billing and Collections Executive with an organized profile and strong attention to detail, to lead tasks related to billing, collections, internal/external customer service, and general administrative support.
This role involves close coordination with different departments, as well as managing billing software and updating customer databases.
Overview
Location: Bogota, D.C., Capital District, Colombia
Responsibilities
- Billing: Calculate and update monthly and projected billing in the corresponding file; issue invoices in Argentina using the ARCA system; issue invoices through Receita Federal for operations in Brazil; coordinate invoice issuance from Mexico via the local office; issue invoices for the U.S. entity using Chargebee; enter new clients and configure plans, discounts, and specific terms in Chargebee; email invoices to clients; upload and submit invoices through clients' designated portals.
- Collections: Actively follow up on outstanding payments; record received payments in the billing file; reconcile payments across various bank accounts; record and maintain updated payment terms for clients.
- Customer Care: Manage inquiries received through the billing email inbox; resolve issues, resend or correct invoices, cancel transactions, apply discounts, renew payment links, update billing or shipping information, and share account statements with internal and external clients.
- Sales Assistant: Handle vendor onboarding, keep customer and contract databases up to date.
- General Administrative Tasks: Execute general administrative tasks as required (e.g., managing commission payments for the sales team/partners; saving and organizing collection data).
Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field
- 2+ years of experience in billing, collections, or accounting roles
- Familiarity with client portals and electronic invoicing systems (e.g., ARCA, Receita Federal)
- Experience with regional billing processes (Argentina, Brazil, Mexico, and the U.S. is a strong plus)
- Proficiency in Microsoft Excel or Google Sheets for billing tracking and reporting
- Experience using billing and subscription platforms like Chargebee is highly desirable
- Language requirements: Spanish (Native/Fluent), English (Advanced), Portuguese (Desirable)
- High attention to detail and organizational skills; strong communication and customer service abilities
Benefits
- Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills
- OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use
- Paid Time Off: 25 days/year of paid vacations and holidays
- Soft Hybrid Work: 3 days/month in Co-Work offices; remote work otherwise
Additional
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Finance
- Industries: IT Services and IT Consulting
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