Overview
Bilingual Technical Support Representative – English-Spanish at TTEC in Bogota, D.C., Colombia.
You’ll be part of bringing humanity to business by resolving customer technical requests or issues via voice and chat services, including chat, text, email, social media, direct messaging, and other nonverbal platforms.
What You’ll Be Doing
- Bring your passion and love for technology to know what’s going on with the latest technology products and help customers.
- Answer verbal and written incoming communications from customers.
- Connect and resolve issues with customers using written communication only.
What You Bring To The Role
- 2+ years of tech support and troubleshooting experience and/or a degree in IT/IS or a related field
- Proficiency in connecting with customers through voice, email and chat
- Excellent grammar, spelling, and written communication skills
- Strong computer skills
- Leadership, cognitive, and decision-making abilities
- Ability to recognize and resolve customer issues independently
- Post-secondary education
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- A competitive base wage of 3,000,000 COL + 500,000 COL meal allowance + 1,000,000 COL hiring bonus, with performance bonus opportunities and standard benefits
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career.
From your first day in training, through webcam-enabled engagement and coaching, to 1000s of free courses supporting career growth.
Our TTEC community is one dynamic, global family.
You’ll report to the Team Lead and contribute to the success of the customer experience and the team.
About TTEC
Our business is about making customers happy.
Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by humanity and technology.
TTEC is proud to be an equal opportunity employer, and we embrace a diverse and inclusive workforce.
We encourage applications from all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Primary Location: Colombia-Distrito Capital de Bogota-Bogota
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Outsourcing and Offshoring Consulting
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