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Bilingual Technical Support Representative (English & Spanish) Job Opening In Bogotá – Now Hiring KeyNest


Job description

We're searching for a proactive Customer Support Representative who can fluently communicate in both English and Spanish to assist our growing community of hosts, guests, and partners.

You'll serve as the friendly, knowledgeable voice of our company, helping customers resolve issues and understand our services through phone, email, and live chat.


Tasks


Your Day-to-Day Responsibilities



  • Manage incoming customer inquiries across different communication channels

  • Make outbound calls to resolve customer and network issues

  • Offer step-by-step support with accounts, bookings, and payments

  • Investigate and resolve customer concerns in a professional, empathetic manner

  • Accurately log conversations, feedback, and outcomes in our internal systems

  • Partner with other departments to troubleshoot complex technical or account issues

  • Maintain a high standard of service with every interaction


Requirements


Who You Are


We're looking for someone who's passionate about helping people and confident in a fast-paced, tech-driven environment.

The ideal candidate will bring:



  • Fluent English and Spanish (both written and spoken — this is essential)

  • Native/near-native level Spanish fluency for written communication is required

  • Prior experience in customer service or technical support

  • Minimum 2-3 years of customer service or technical support experience is required

  • Familiarity with vacation rental or property management platforms (Airbnb, , etc.)

  • Excellent communication and problem-solving skills

  • A calm, positive attitude when handling customer concerns

  • Flexibility to work various shifts and time zones


Benefits


What You'll Gain



  • The opportunity to influence and enhance the guest and host experience at a fast-scaling company

  • Work with a global, supportive, and motivated team

  • 100% remote position with potential for career growth

  • Competitive compensation and benefits



Founded in London, KeyNest is a fast-growing network of shops where Airbnb hosts and Property Managers can securely store their keys so that their guests / new tenants / cleaners / contractors can pick them up whenever is convenient for them.

We are a global partner of Airbnb and have checked-in more than 1,500,000 guests.

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Bilingual Technical Potential: Insight & Career Growth Guide


Real-time Bilingual Technical Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Bilingual Technical in Bogotá, Colombia, highlighting market share and opportunities for professionals in Bilingual Technical roles.

9192 Jobs in Colombia
9192
600 Jobs in Bogotá
600
Download Bilingual Technical Jobs Trends in Bogotá and Colombia

Are You Looking for Bilingual Technical Support Representative (English & Spanish) Job?

Great news! is currently hiring and seeking a Bilingual Technical Support Representative (English & Spanish) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at KeyNest adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Bilingual Technical Support Representative (English & Spanish) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Bilingual Technical Support Representative (English & Spanish)?

Key qualifications for Bilingual Technical Support Representative (English & Spanish) typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Bilingual Technical Support Representative (English & Spanish) Job Success

KeyNest interview tips for Bilingual Technical Support Representative (English & Spanish)

Here are some tips to help you prepare for and ace your Bilingual Technical Support Representative (English & Spanish) job interview:

Before the Interview:

Research: Learn about the KeyNest's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Bilingual Technical Support Representative (English & Spanish) interview at KeyNest, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the KeyNest's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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