Bilingual Technical Support Engineer – SaaS | Bogotá
Join us at Ringover – where customer experience meets innovation.
We’re looking for a proactive and tech‑savvy Technical Support Engineer.
If you’re passionate about solving complex problems, providing top‑notch technical assistance, and ensuring a seamless user experience, we’d love to hear from you!
Responsibilities
- Must have strong experience with the most recent versions of Microsoft Windows, MacOS, and Linux.
- Familiar with supporting iOS, iPadOS, and Android mobile devices.
- Acts as a technical point of contact for all employees and assists in analyzing problems and coordinating resolutions for end users and IT teams; utilizes ticket tracking systems to document, track and monitor issues.
- Escalation point for Level 1 Technical Engineers.
- Projects assigned by Leads to help other teams excel.
- Responsible for Ringover’s IT services.
- Be available off hours for scheduled maintenance, critical update releases, and support during critical incidents.
Qualifications
- Experience with Zendesk or support ticketing system, CRMs and ATS software/webapps.
- Experience integrating software and troubleshooting defects, and escalating to development/technical leads.
- Understands chain of command within a corporate structure.
- Experience conducting thorough research into technical defects.
- Understanding of API basics such as POST and GET for research.
- Overall strong technical background and project management skills are required.
- Demonstrates ability to learn new software, understand technical information, and communicate it to others using clear, concise, and user‑friendly language.
- Understands networks, firewalls, server dependencies, TCP, subnets, and databases.
- Must speak English and Spanish fluently.
Location
Must be located in Bogotá; the position can be fully remote.
Contract
The contract will be managed through a professional employer organization.
Equal Opportunity Statement
Ringover is an Equal Opportunity Employer.
All persons will receive consideration for employment without regard to any discrimination (race, color, religion, gender, sexual orientation, …).
Job Details
- Seniority level: Not Applicable
- Employment type: Full‑time
- Job function: Information Technology
- Industry: Software Development
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