Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Bilingual (Spanish & English) Client Success Agent Remote.
Colombia Jobs Expertini

Urgent! Bilingual (Spanish & English) Client Success Agent - Remote Job Opening In WorkFromHome – Now Hiring The Credit Pros

Bilingual (Spanish & English) Client Success Agent Remote



Job description

Overview

Bilingual (Spanish & English) Client Success Agent - Remote

This is a 100% remote, full-time opportunity with The Credit Pros.

Base pay range listed as $14,560.00/yr.

Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About Us

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports.

We educate clients on how the credit system works and empower them to proactively improve their financial well-being.

As an Inc.

5000 company, we are committed to building an exceptional organization that positively impacts lives.

We have been recognized as one of Inc.

Magazine's top 50 places to work and have received the Smart CEO Magazine Corporate Culture Award.

Summary

As a bilingual (Spanish & English) client service representative, you'll play a pivotal role in driving client satisfaction and retention.

You will provide phone-based support to customers from home, help resolve and escalate product and platform issues, and answer account and billing questions.

You will use strong communication skills and a customer-first mindset to empathetically collaborate with TCP's customers to solve their issues.

Responsibilities

  • Handle customer inquiries via phone, email, and chat per SOPs
  • Use TCP's tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations
  • Escalate and assign issues to relevant departments as needed
  • Log, review, and follow up on customer requests and resolutions
  • Investigate, research, and provide accurate solutions
  • Maintain and update customer records during interactions
  • Achieve KPIs for client-facing time, call quality, and occupancy
  • Address collections and billing inquiries, including payment plans, account balances, and overdue payments
  • Clarify charges, generate statements, and process billing adjustments
  • Handle service cancellations, applying retention strategies and resolutions
  • Complete cancellations training and apply retention strategies as part of daily responsibilities

Qualifications

  • Fully bilingual/native in Spanish & English communication
  • Technological requirements: dedicated home workspace; equipment details provided during the interview process
  • Comfortable working remotely in Eastern Time Zone for an 8-hour shift with 30 minutes unpaid lunch and two 15-minute unpaid breaks
  • Availability Monday to Saturday from 10:00 AM to 07:00 PM Eastern Time
  • 1-2 years' experience in customer services in B2C financial and banking services
  • Knowledge of the United States credit industry including credit cards, lines of credit, and personal loans
  • Customer-first orientation and empathy
  • Excellent communication skills and a solution-oriented mindset
  • Willingness to learn and use TCP's technological suite

Benefits

  • Full-time permanent role
  • 100% remote work + positive work environment
  • Base Salary: $7/hr or $1,213/month
  • Employee development, management training, coaching & upskilling
  • Flexible accruing paid time off
  • Company holidays
  • Birthday time off
  • Eligible for health benefits after one year of association

EEO and Team Information

Join Our Team: The Credit Pros fosters an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, age, religious beliefs or disbeliefs, or status.

We believe everyone deserves equal opportunities to grow and succeed.

#J-18808-Ljbffr


Required Skill Profession

Ciencia, Investigación Y Enseñanza



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Bilingual Spanish Potential: Insight & Career Growth Guide


  • Real-time Bilingual Spanish Jobs Trends in WorkFromHome, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Bilingual Spanish in WorkFromHome, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6604 jobs in Colombia and 5566 jobs in WorkFromHome. This comprehensive analysis highlights market share and opportunities for professionals in Bilingual Spanish roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Bilingual (Spanish & English) Client Success Agent Remote Job?

    Great news! is currently hiring and seeking a Bilingual (Spanish & English) Client Success Agent Remote to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The Credit Pros adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
  • What Is the Average Salary Range for Bilingual (Spanish & English) Client Success Agent Remote Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Bilingual (Spanish & English) Client Success Agent Remote?

    Key qualifications for Bilingual (Spanish & English) Client Success Agent Remote typically include Ciencia, Investigación Y Enseñanza and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Bilingual (Spanish & English) Client Success Agent Remote?

    To improve your chances of getting hired for Bilingual (Spanish & English) Client Success Agent Remote, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Bilingual (Spanish & English) Client Success Agent Remote Job Success
    The Credit Pros interview tips for Bilingual (Spanish & English) Client Success Agent   Remote

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the The Credit Pros's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Bilingual (Spanish & English) Client Success Agent Remote interview at The Credit Pros, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the The Credit Pros's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Bilingual (Spanish & English) Client Success Agent Remote Positions

    Setting up job alerts for Bilingual (Spanish & English) Client Success Agent Remote is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!