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Bilingual QA Analyst Job Opening In Bogotá – Now Hiring EXL


Job description

Job Description:

We are looking for a detail-oriented and motivated
Bilingual QA Analyst
(English/Spanish) to join our BPO team.

The ideal candidate will have at least 1 year of experience in quality assurance, with a strong focus on evaluating customer interactions, ensuring compliance with company standards, and contributing to continuous improvement initiatives.

Key Responsibilities:

  • Monitor and evaluate customer service interactions (calls, emails, chats) for quality and compliance.

  • Perform quality audits and provide feedback to agents to enhance performance and customer experience.

  • Collaborate with operations and training teams to implement process improvements based on QA findings.

  • Document quality issues, trends, and prepare reports for management.

  • Ensure adherence to company policies, procedures, and customer service standards.

  • Participate in coaching sessions and support agent development.

  • Use QA tools and software to track and analyze quality metrics.

  • Communicate effectively in both English and Spanish with agents and management.

Qualifications:

  • Minimum 1 year experience in a QA role, preferably in a BPO environment.

  • Bilingual proficiency in English and Spanish (verbal and written).

  • Strong attention to detail and analytical skills.

  • Good communication and interpersonal skills.

  • Ability to work independently and as part of a team.

  • Familiarity with QA methodologies, tools, and customer service standards.

  • Proficient in MS Office and QA software platforms.

Preferred:

  • Experience with call monitoring and customer interaction evaluation.

  • Knowledge of customer service and contact center operations.

If you are passionate about quality assurance and ready to contribute to a dynamic BPO environment, we'd love to hear from you

Required Skill Profession

Other General


  • Job Details

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Unlock Your Bilingual QA Potential: Insight & Career Growth Guide


Real-time Bilingual QA Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Bilingual QA in Bogotá, Colombia, highlighting market share and opportunities for professionals in Bilingual QA roles.

8615 Jobs in Colombia
8615
625 Jobs in Bogotá
625
Download Bilingual Qa Jobs Trends in Bogotá and Colombia

Are You Looking for Bilingual QA Analyst Job?

Great news! is currently hiring and seeking a Bilingual QA Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at EXL adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Bilingual QA Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Bilingual QA Analyst?

Key qualifications for Bilingual QA Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Bilingual QA Analyst Job Success

EXL interview tips for Bilingual QA Analyst

Here are some tips to help you prepare for and ace your Bilingual QA Analyst job interview:

Before the Interview:

Research: Learn about the EXL's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Bilingual QA Analyst interview at EXL, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the EXL's products or services and be prepared to discuss how you can contribute to their success.

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