** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:
C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH
JOB TITLE | Bilingual Logistics VA |
JOB ID | AUSTIA1 |
INDUSTRY | Logistics |
LOCATION | LATAM |
JOB STATUS | Full Time |
WORK SCHEDULE | 8am-5pm CDT |
SALARY | $6–$8 per hour (preferably around $6, but open to reviewing outstanding candidates asking $7–$8). |
TARGET START DATE | ASAP |
About the Client: The client operates a logistics company specializing in dumpster rentals and waste management coordination.
The company manages both new and existing customers through a CRM system to ensure efficient operations and high service quality.
Due to business growth and increased workload, they are seeking a Virtual Assistant to help streamline administrative tasks, customer communications, and CRM management.
About the Role: The Virtual Assistant will play a key role in supporting the company's daily operations, including CRM management (Docket), client communication, scheduling, and administrative coordination.
The ideal candidate is proactive, detail-oriented, and comfortable managing customer-facing communication via phone, SMS, and email.
They will also support recurring marketing tasks such as weekly updates and monthly newsletters.
Spanish fluency is preferred to handle bilingual communication when needed.
Key Responsibilities
1.
Customer Management & Communication
- Handle inbound and outbound client communication via email, phone, and SMS to provide excellent customer service.
- Manage follow-up calls with clients approaching the 7-day rental limit to confirm pickup or extension needs.
- Coordinate with drivers to adjust logistics schedules based on real-time changes and customer updates.
- Track customer requests and update statuses in the Docket CRM system.
- Support SMS management and ensure all communications are properly logged in the CRM.
- Assist with weekly and monthly newsletters, as well as other client-facing updates or notifications.
2.
Administrative & Operational Support
- Maintain and update CRM records (Docket) with accurate customer and scheduling information.
- Perform daily administrative tasks such as data entry, scheduling, and internal coordination.
- Support reporting, documentation, and process tracking as the business scales.
- Manage time effectively between call peaks, maintaining productivity during slower hours.
- Identify opportunities to improve workflow and help implement more efficient processes.
Qualifications & Skills
1.
Hard Skills & Technical Knowledge
- Previous experience in Logistics as a Logistics Coordinator, Virtual Assistant, Administrative Assistant, or Customer Support Representative.
- Experience using CRM systems (experience with Docket, HubSpot, or similar platforms is a plus).
- Strong English communication skills (written and spoken, neutral accent preferred).
- Spanish proficiency (reading, writing, and speaking) is preferred but not mandatory.
- Proficiency with email tools, spreadsheets, and general office software.
- Solid internet connection and reliable home office setup.
2.
Soft Skills & Work Ethic
- Excellent communication and customer service skills.
- High attention to detail and strong organizational ability.
- Ability to multitask and prioritize in a fast-paced environment.
- Proactive and self-motivated, with a willingness to take initiative and adapt as the business evolves.
- Professional demeanor and ability to maintain clear, friendly communication with customers and teammates.
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