Bilingual IRS Enrolled Agent, Case Specialist

Bilingual IRS Enrolled Agent, Case Specialist

Bilingual in Spanish & English

Location:
Colombia

Schedule:
Monday - Friday; PDT/PST Office Hours

Unlock your potential
At TOA Global, we are dedicated in supporting people add their potential and grow their careers in the global accounting industry.

With our top-grade learning programs, multiply your competency to stay ahead in the ever-evolving accounting landscape.

Subtract the uncertainties with our winning culture of collaboration and achieve perfect balance of work-life.

About the role ….

• We're looking for a Remote EOR Bilingual IRS Enrolled Agent, Case Specialist to join our fastpaced, deadline-driven environment.
  
  
• As a Case Specialist, you will manage and resolve IRS debt casework, collaborate with Client Services, Case Managers, Tax Prep teams, and clients, and negotiate tax resolution with the IRS and state agencies.
  
  Candidates must be an Enrolled Agent (EA) or a Certified Public Accountant (CPA) in good standing.
  
  
• Provide exceptional client service, ensuring timely and meaningful communication with clients.
  
  
• Manage assigned cases, prioritize urgent matters, and act as the main point of contact for clients.
  
  
• Communicate with the IRS to set up resolutions such as Installment Agreements and Penalty Abatements.
  
  
• Review financial documents, track deadlines, and maintain case documentation to move clients through the resolution process.
  
  
• Maintain professional standards and client confidentiality while delivering high-quality service

About you ….

We are looking for an A-star individual, passionate and competent with what they do and bringing the WOW with the following qualifications:

• Bilingual fluency in English and Spanish (native level required)
• EA or CPA license in good standing required.
  
  
• Minimum 2 years in U.S. IRS tax debt resolution.
  
  
• Strong communication, organizational, and problem-solving skills.
  
  
• Ability to work under pressure and meet deadlines

WHY CHOOSE US?

• We value our people: Your growth and wellness matter most to us.
  
  
• Purposeful Work: Make a difference in the lives of your clients and their families.
  
  
• Join the Award-Winning Team:2019 & 2023 BBB Torch Award for Ethics, 2024 International BBB Award for Ethics, 6 years of earning Inland Northwest, Best Places to Work

Benefits:

• Medical, dental, vision, life, and LTD insurance
• 401(k) with employer match
• 4 weeks PTO to start, increasing to 5 weeks after 1 year

What you need to know ….

Benefits:
Enjoy the following perks and benefits:

• The best Health and Insurance Plan (up to 50k maternity benefits; enroll your dependents, parents, or common-law partner)

• Enjoy your Tenure Recognition Program with additional free HMO dependent or Cash incentives

• An Annual Performance Review with Salary Increase

• Logging off on time for you to enjoy more personal time

• International career growth and connections

• Access to certifications and courses from Ab2 Institute of Accounting

• Unlimited cash incentives for hired referrals

• 20%-night differential and non-taxed allowances

• Having weekends off and taking up to 21 paid leave days

• A family-first culture and work-life fulfillment

• 20+ options of free coffee and chocolate drinks

• Billiards, table tennis, or foosball in our breakout room

• Exclusive TOA merchandise and fun onsite activities

• Healthy workplace near residences, malls, restaurants, and sports hubs

Shifts:
Monday to Friday; PDT/PST Office Hours

Location: Colombia

We live by our values to cultivate and foster growth and innovation.

BE AWESOME:
Exceptional individuals create collective genius.

We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.

KEEP IT REAL:
We value honesty, accountability, and open communication.

We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.

BRING THE WOW:
We strive for excellence in everything we do.

Going the extra mile is our standard, as we are committed to delivering outstanding results.

DREAM BIG, ACHIEVE MORE:
We embrace a culture of continuous learning, exploration, and improvement.

With ambitious goals, we constantly seek knowledge and self-improvement

Join TOA Global and experience the difference

We passionately embrace diversity and inclusion in all aspects of our organization.

We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.