• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Colombia Jobs Expertini

Bilingual Help Desk Analyst Job Opening In Bogotá – Now Hiring SoftwareONE


Job description

Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.

SoftwareOne employees are energized, agile and are laser passionate about delivering special Customer Happiness and results.

Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness.

We are Low ego.

Our leaders operate with a high level of Team but can work at Speed lead change in a global economy.

We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland.

Our 8,700 employees support our approximately 65,000 customers in their digital transformation.


The role

We are thrilled to announce an opportunity to join our team as:

Bilingual Help Desk Analyst

Scope: Full-time | On site

What Makes This Opportunity Unique

As a Helpdesk Support Analyst, you will be part of a fast-paced, dynamic team, focused on providing exceptional technical support and contributing to the smooth operation of our systems.

This role offers an exciting opportunity to work in a company that values career growth, personal development, and teamwork.

You'll be at the forefront of our commitment to delivering top-tier customer service, helping our teams work efficiently while gaining valuable experience in the IT support space.

Key Responsibilities

  • Provide timely and high-quality technical support to internal users, resolving hardware, software, and system-related issues.

  • Manage incoming support requests, prioritize tasks, and follow up to ensure prompt resolution of issues.

  • Fix and diagnose issues related to operating systems, hardware devices, network connectivity, and software applications.

  • Respond to helpdesk tickets via email, phone, or chat, offering solutions and advancing issues to higher-level support when necessary.

  • Assist with system maintenance tasks and software installations as required.

  • Maintain accurate documentation of support activities, including steps to resolve issues, solutions, and user guides.

  • Collaborate with IT and other groups to ensure smooth IT operations and identify areas for improvement.

  • Maintain an efficient support environment by adhering to standard methodologies for all helpdesk processes.

Profile Requirements

  • Technician, Technologist, or Professional in Systems Engineering , Electronic Engineering , Software Engineering , or related fields.

  • Previous experience in a helpdesk or technical support role, providing on-site or remote assistance.

  • Proficient in operating systems (Windows, macOS, Linux) and resolving hardware difficulties.

Required Skills

  • Proficiency in resolving hardware and software issues, including printers, VPN connections, and network-related problems.

  • Familiarity with ticketing systems and incident management tools (e.g., ServiceNow, JIRA, or similar).

  • Superb communication skills, with the ability to explain technical issues to non-technical users.

  • Strong problem-solving skills and the ability to manage multiple tasks simultaneously.

  • Ability to work under stress, prioritize tasks, and ensure timely resolution of support requests.

  • English Level: B2+

Preferred Skills

  • Experience with ITIL frameworks and standard processes for incident management.

  • Familiarity with cloud-based platforms (e.g., Office 365, AWS) and remote support tools (e.g., TeamViewer, Remote Desktop).

  • Certifications such as CompTIA A+, ITIL Foundation, or similar are a plus.

Benefits:

  • A thoughtful culture with lived things we value for an appreciative and encouraging work environment.

  • Opportunity to develop your potential in a personalized way and according to your objectives within the role.

  • Health policy for you and preferential rate for your family.

  • 100% disability payment.

  • Economic incentive program for employee referrals for active positions.

  • You will be part of one of the most driven Employee Funds in the industry where you will have access to savings, credits and special agreements with allied brands.

  • Spaces for leisure, celebrations and recreation for your physical and mental health.

About the company

SoftwareONE helps clients govern and manage software estate – be it licensing optimization, procuring effectively, or deploying a cloud-based solution.

#J-18808-Ljbffr

Required Skill Profession

Inteligencia Empresarial Y Análisis


  • Job Details

Related Jobs

SoftwareONE hiring Bilingual Help Desk Analyst Job in Medellín, Antioquia, Colombia
SoftwareONE
Medellín, Antioquia, Colombia
SoftwareONE hiring Bilingual Help Desk Analyst Job in Bogota, Colombia, Colombia
SoftwareONE
Bogota, Colombia, Colombia
GIGA IT hiring Help Desk Analyst Job in WorkFromHome, Bogotá, Distrito Capital, Colombia
GIGA IT
WorkFromHome, Bogotá, Distrito Capital, Colombia
Confidential hiring Help Desk Analyst Job in Bogotá, Bogotá D.C., Colombia
Confidential
Bogotá, Bogotá D.C., Colombia
GIGA IT hiring Help Desk Analyst Job in Bogotá, Bogotá D.C., Colombia
GIGA IT
Bogotá, Bogotá D.C., Colombia
Stefanini hiring Help Desk Analyst L2 Job in Bogotá, Bogota, Colombia
Stefanini
Bogotá, Bogota, Colombia
Grupo Giga hiring Help Desk Analyst Semisenior Job in WorkFromHome, Antioquia, Colombia
Grupo Giga
WorkFromHome, Antioquia, Colombia
Grupo Giga hiring Help Desk Analyst Semisenior Job in WorkFromHome, RAP (Especial) Central, Colombia
Grupo Giga
WorkFromHome, RAP (Especial) Central, Colombia
Grupo Giga hiring Help Desk Analyst Semisenior Job in WorkFromHome, Antioquia, Colombia
Grupo Giga
WorkFromHome, Antioquia, Colombia
Grupo Giga hiring Help Desk Analyst Semisenior Job in WorkFromHome, Huila, Colombia
Grupo Giga
WorkFromHome, Huila, Colombia
Grupo Giga hiring Help Desk Analyst Semisenior Job in WorkFromHome, Valle del Cauca, Colombia
Grupo Giga
WorkFromHome, Valle del Cauca, Colombia
Grupo Giga hiring Help Desk Analyst Semisenior Job in WorkFromHome, Valle del Cauca, Colombia
Grupo Giga
WorkFromHome, Valle del Cauca, Colombia
Grupo Giga hiring Help Desk Analyst Semisenior Job in WorkFromHome, Antioquia, Colombia
Grupo Giga
WorkFromHome, Antioquia, Colombia
Grupo Giga hiring Help Desk Analyst Semisenior Job in WorkFromHome, Valle del Cauca, Colombia
Grupo Giga
WorkFromHome, Valle del Cauca, Colombia
Grupo Giga hiring Help Desk Analyst Semisenior Job in WorkFromHome, Antioquia, Colombia
Grupo Giga
WorkFromHome, Antioquia, Colombia
Grupo Giga hiring Help Desk Analyst Semisenior Job in WorkFromHome, RAP (Especial) Central, Colombia
Grupo Giga
WorkFromHome, RAP (Especial) Central, Colombia
Grupo Giga hiring Help Desk Analyst Semisenior Job in WorkFromHome, Valle del Cauca, Colombia
Grupo Giga
WorkFromHome, Valle del Cauca, Colombia
Grupo Giga hiring Help Desk Analyst Semisenior Job in WorkFromHome, Valle del Cauca, Colombia
Grupo Giga
WorkFromHome, Valle del Cauca, Colombia
Grupo Giga hiring Help Desk Analyst Semisenior Job in WorkFromHome, Bolívar, Colombia
Grupo Giga
WorkFromHome, Bolívar, Colombia
Grupo Giga hiring Help Desk Analyst Semisenior Job in WorkFromHome, Cesar, Colombia
Grupo Giga
WorkFromHome, Cesar, Colombia
Grupo Giga hiring Help Desk Analyst Semisenior Job in WorkFromHome, Huila, Colombia
Grupo Giga
WorkFromHome, Huila, Colombia
Grupo Giga hiring Help Desk Analyst Semisenior Job in WorkFromHome, Tocancipá, Colombia
Grupo Giga
WorkFromHome, Tocancipá, Colombia
Grupo Giga hiring Help Desk Analyst Semisenior Job in WorkFromHome, Norte de Santander, Colombia
Grupo Giga
WorkFromHome, Norte de Santander, Colombia
Grupo Giga hiring Help Desk Analyst Semisenior Job in WorkFromHome, RAP (Especial) Central, Colombia
Grupo Giga
WorkFromHome, RAP (Especial) Central, Colombia
Grupo Giga hiring Help Desk Analyst Semisenior Job in WorkFromHome, Cundinamarca, Colombia
Grupo Giga
WorkFromHome, Cundinamarca, Colombia
Grupo Giga hiring Help Desk Analyst Semisenior Job in WorkFromHome, Tolima, Colombia
Grupo Giga
WorkFromHome, Tolima, Colombia
Grupo Giga hiring Help Desk Analyst Semisenior Job in WorkFromHome, Cundinamarca, Colombia
Grupo Giga
WorkFromHome, Cundinamarca, Colombia
Grupo Giga hiring Help Desk Analyst Semisenior Job in WorkFromHome, Valle del Cauca, Colombia
Grupo Giga
WorkFromHome, Valle del Cauca, Colombia
Grupo Giga hiring Help Desk Analyst Semisenior Job in WorkFromHome, Boyacá, Colombia
Grupo Giga
WorkFromHome, Boyacá, Colombia
Grupo Giga hiring Help Desk Analyst Semisenior Job in WorkFromHome, Antioquia, Colombia
Grupo Giga
WorkFromHome, Antioquia, Colombia
Grupo Giga hiring Help Desk Analyst Semisenior Job in WorkFromHome, Bogotá, Distrito Capital, Colombia
Grupo Giga
WorkFromHome, Bogotá, Distrito Capital, Colombia
Grupo Giga hiring Help Desk Analyst Semisenior Job in WorkFromHome, RAP (Especial) Central, Colombia
Grupo Giga
WorkFromHome, RAP (Especial) Central, Colombia

Unlock Your Bilingual Help Potential: Insight & Career Growth Guide


Real-time Bilingual Help Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Bilingual Help in Bogotá, Colombia, highlighting market share and opportunities for professionals in Bilingual Help roles.

4368 Jobs in Colombia
4368
397 Jobs in Bogotá
397
Download Bilingual Help Jobs Trends in Bogotá and Colombia

Are You Looking for Bilingual Help Desk Analyst Job?

Great news! is currently hiring and seeking a Bilingual Help Desk Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SoftwareONE adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Bilingual Help Desk Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Bilingual Help Desk Analyst?

Key qualifications for Bilingual Help Desk Analyst typically include Inteligencia Empresarial Y Análisis and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Bilingual Help Desk Analyst?

To improve your chances of getting hired for Bilingual Help Desk Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Bilingual Help Desk Analyst Job Success

SoftwareONE interview tips for Bilingual Help Desk Analyst

Here are some tips to help you prepare for and ace your Bilingual Help Desk Analyst job interview:

Before the Interview:

Research: Learn about the SoftwareONE's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Bilingual Help Desk Analyst interview at SoftwareONE, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SoftwareONE's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Bilingual Help Desk Analyst Positions

Setting up job alerts for Bilingual Help Desk Analyst is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!