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Urgent! Bilingual Customer Service Representative (advanced english) - Bogotá Job Opening In Sumapaz – Now Hiring Foundever

Bilingual Customer Service Representative (advanced english) Bogotá



Job description

Bilingual Customer Service Representatives (B2 English Level)


Interview in English




  • Location: Bogotá, Colombia

  •  Full-time

  •  $3,200,000 COP (Gross Monthly Salary)

  •  On-site

  •  Permanent Contract



About the Role:


We are looking for detail-oriented and passionate bilingual representatives to join our customer service team specializing in payments and transactions.

In this role, you will handle voice interactions, assisting users of a popular U.S.-based financial app similar to Nequi.

Customers will contact you to resolve inquiries about the app, transaction issues, and general support questions.


Responsibilities:



  • Provide customer support in English via phone calls, addressing inquiries and concerns regarding the payment application.

  • Guide users in resolving technical and financial issues related to the app.

  • Maintain a professional and friendly approach in all interactions.

  • Manage calls efficiently while ensuring high-quality service.

    Document and follow procedures to resolve issues effectively.


Requirements:



  • B2 English level: Ability to communicate clearly and effectively in English.

  • Residency in Bogotá.

  • 18 years or older.

  • High school graduate.

  • Basic computer skills (operating systems, internet) and multitasking abilities.

  • Excellent customer service skills and a positive attitude.

  • For foreign applicants: Valid PPT and passport required.

  • Work modality: On-site at our offices in Urban 165.


What We Offer:


Competitive Salary:



  • Full-time (46 hours per week): $3,200,000 COP per month.

  • Two consecutive days off during the week, ensuring work-life balance.

  • Permanent contract with full legal benefits, guaranteeing job stability.


Paid Training:



  • We provide comprehensive training to ensure you feel prepared and confident from day one.


Additional Benefits for On-Site Work:



  • Enjoy perks in a professional and dynamic work environment.


Qualifications:



  • Education: High school diploma.

  • Languages: Intermediate English (B2).

  • Experience: No prior experience required.


Apply now and take the next step in your career!


Required Skill Profession

Information And Record Clerks



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    Unlock Your Bilingual Customer Potential: Insight & Career Growth Guide


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