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Bilingual Customer Service Agent Job Opening In Bogotá – Now Hiring OneTouch Direct


Job description

At OneTouch Direct, we are not just a call center; we are a dedicated team that strives to deliver exceptional service.

Since our founding in 1998, we have evolved into a leading provider of contact center solutions for Fortune 500 companies, dedicated to enhancing customer experiences.

Join Our Team as a Bilingual Customer Service Agent!

We are seeking enthusiastic and customer-oriented individuals who are fluent in both English and Spanish to support our diverse clientele.

As a Bilingual Customer Service Agent, you will be the voice of our company, helping customers navigate their inquiries, resolve issues, and ensure satisfaction with our services.

Key Responsibilities:

  • Handle inbound customer service inquiries in both English and Spanish.

  • Assist customers with product information, account questions, and concerns.
  • Utilize strong communication skills to explain solutions clearly and effectively.
  • Maintain accurate records of customer interactions and transactions.
  • Provide feedback and insights to improve overall service delivery.

Requirements

  • High school diploma or equivalent required.
  • Fluency in both English and Spanish (verbal and written) is essential.

    English level: B2+
  • 1-2 years of experience in customer service or call center environment preferred.
  • Strong verbal and written communication skills.
  • Ability to handle difficult situations and resolve conflicts professionally.
  • Proficient in using computers and navigating multiple systems.
  • Ability to maintain confidentiality and professionalism.
  • A team player with a positive attitude and a commitment to customer satisfaction.

Benefits

  • Salary: 2.850.000 COP+ uncapped commission.

    Bi-weekly payment through your savings account Bancolombia or Davivienda, the payment is made according to the payroll cut-offs).
  • Type of contract: Open-Ended.
  • Job security
  • Career plan
  • Spotify or Netflix membership
  • Continuance bonus

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Bilingual Customer Potential: Insight & Career Growth Guide


Real-time Bilingual Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Bilingual Customer in Bogotá, Colombia, highlighting market share and opportunities for professionals in Bilingual Customer roles.

14388 Jobs in Colombia
14388
956 Jobs in Bogotá
956
Download Bilingual Customer Jobs Trends in Bogotá and Colombia

Are You Looking for Bilingual Customer Service Agent Job?

Great news! is currently hiring and seeking a Bilingual Customer Service Agent to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at OneTouch Direct adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Bilingual Customer Service Agent Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Bilingual Customer Service Agent?

Key qualifications for Bilingual Customer Service Agent typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Bilingual Customer Service Agent?

To improve your chances of getting hired for Bilingual Customer Service Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Bilingual Customer Service Agent Job Success

OneTouch Direct interview tips for Bilingual Customer Service Agent

Here are some tips to help you prepare for and ace your Bilingual Customer Service Agent job interview:

Before the Interview:

Research: Learn about the OneTouch Direct's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Bilingual Customer Service Agent interview at OneTouch Direct, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the OneTouch Direct's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Bilingual Customer Service Agent Positions

Setting up job alerts for Bilingual Customer Service Agent is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!