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Urgent! Bilingual Applications Support, Associate Job Opening In Bogotá – Now Hiring myGwork - LGBTQ+ Business Community

Bilingual Applications Support, Associate



Job description

JOB REQUIREMENTS (EDUCATION, EXPERIENCE, SKILLS, AND CAPABILITIES)

  • Bachelor’s degree in business administration or related field preferred.

  • Requires a minimum of 1 to 2 years of work-related experience.

  • Customer service attitude, team player and proactive.

  • Ability to work under pressure and time bound projects.

  • Knowledge in the operation of laptops/desktops and Microsoft platforms/software (Word, Excel, PowerPoint, and Outlook).

  • Bilingual (English/Spanish).

JOB SKILLS

  • Communication
  • Customer Service
  • English
  • Spanish
  • Microsoft Office Tools
  • Time Management
  • Career Level - IC1

JOB RESPONSIBILITIES/MAIN FUNCTIONS

  • Password resets and account lockouts
  • Application navigation assistance
  • Installation and setup guidance
  • Clearing cache and cookies
  • Connectivity and login troubleshooting
  • Providing user documentation and FAQs
  • Log, categorize, and track user-reported issues.

  • Escalate complex issues to the appropriate support teams with detailed logs.

  • Respond to user queries via email, chat, VoIP, and helpdesk portals.

  • Provide updates on ticket status and ensure timely resolution of issues.

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Required Skill Profession

Soporte Técnico Y Administración



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