JOB REQUIREMENTS (EDUCATION, EXPERIENCE, SKILLS, AND CAPABILITIES)
- Bachelor’s degree in business administration or related field preferred.
- Requires a minimum of 1 to 2 years of work-related experience.
- Customer service attitude, team player and proactive.
- Ability to work under pressure and time bound projects.
- Knowledge in the operation of laptops/desktops and Microsoft platforms/software (Word, Excel, PowerPoint, and Outlook).
- Bilingual (English/Spanish).
JOB SKILLS
- Communication
- Customer Service
- English
- Spanish
- Microsoft Office Tools
- Time Management
- Career Level - IC1
JOB RESPONSIBILITIES/MAIN FUNCTIONS
- Password resets and account lockouts
- Application navigation assistance
- Installation and setup guidance
- Clearing cache and cookies
- Connectivity and login troubleshooting
- Providing user documentation and FAQs
- Log, categorize, and track user-reported issues.
- Escalate complex issues to the appropriate support teams with detailed logs.
- Respond to user queries via email, chat, VoIP, and helpdesk portals.
- Provide updates on ticket status and ensure timely resolution of issues.
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