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Urgent! Bilingual Agent Job Opening In Bogotá – Now Hiring KM2 Solutions



Job description

Perform bilingual screening, answer to incoming or make outgoing calls from/to the customers to address their concerns, answer questions and inquiries, set up appointments, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services accordingly.

Responsibilities include:

  • English level C1 or better.
  • Having conversations with customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer questions regarding products or customer service problems and situations as needed.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM software.


Job Requirements:

  • High school diploma
  • Excellent communication skills, including verbal, reading and written skills
  • Ability to work with others
  • Good computer skills
  • Multi-tasking skills
  • Excellent people skills


Required Skill Profession

Information And Record Clerks



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    Unlock Your Bilingual Agent Potential: Insight & Career Growth Guide


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    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at KM2 Solutions adheres to the cultural norms as outlined by Expertini.

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    • 7. Obeying Colombia laws and regulations
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    KM2 Solutions interview tips for Bilingual Agent

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