NEORIS is a Digital accelerator that helps companies enter the future, having 20 years of experience as Digital Partners of some of the largest companies in the world.
We have more than 4,000 professionals in 11 countries, with our multicultural startup culture where we cultivate innovation, continuous learning to create high-value solutions for our clients.
We are looking for Bilingual Acting Service Leader:
Requirements:
Demonstrate experience using ITIL v4Knowledge in Project Management (not necessarily PMP certified)Usage in ITSM Tools such as: Remedy, Service Now, Zendesk, JIRA, SysAid or any otherExcellent knowledge using Microsoft Tools (Office, Project, Visio, etc.) Responsibilities:
The Operation Leader must provide useful information to the client (or internally to the cells) according to the agreements done during the M2S process and/or improvements during the life cycle of the support project
Generates daily status report for:
a.
Backlog – Aging Tickets
b.
Opened vs Closed Tickets
c.
Demand TrendsGenerates monthly status reports for
a.
Statistic Information (Demand, Backlog, etc)
b.
80-20 Analysis
c.
SLA’s accomplishment
d.
Any other information specific agreed with the clientAssure the completion of the Client Satisfaction Survey by the client and/or any client participant to evaluate the service perceptionGenerates Quarterly, Annual Reports (in case is agreed with the client)Generates report costs analysis to keep the transfer finance project in good shapeElaborates the information for the internal weekly meetingElaborates the information for the internal monthly meetingElaborates any other necessary information, analysis, report, for internal purposesManages Financial Project Work Conditions
- Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management.
We offer:
Personal GrowthAttractive benefits plan Come and meet us on: http://www.neoris.com, on Facebook, LinkedIn, Twitter, or Instagram @NEORIS.
Aurea Vázquez
#LI-AV1