Overview
As Deel’s Benefits Representative , you will play a crucial role in ensuring seamless benefit management and ongoing support for our clients' benefits administration needs.
You will be responsible for providing ongoing assistance to clients on their benefits policies on Deel’s benefits administration platform.
Responsibilities
- Ongoing Support: Troubleshooting and resolving benefits-related issues in both payroll and carrier connections.
- Address short-term reporting requirements and ad-hoc requests from clients related to benefits administration.
- Manage enrollment on carrier portals.
- Conduct quality assurance testing on changes made to configured benefits modules.
- Support customers on queries about benefit configuration and handoff to the relevant teams.
- Train clients on navigating and utilizing our benefits administration platform effectively.
- Relationship Management: High-volume account handling for SMB/MM or ENT segments; identify risks that could lead to customer churn; build relationships by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation; act as the voice of the customer by collecting product and operational feedback and sharing it with internal stakeholders; coordinate with internal teams to ensure timely response and completion of customer requests.
- Employee Support: Respond to benefit questions, assist with navigation of the system, and resolve benefits issues; triage and escalate to appropriate teams as needed.
Qualifications
- Minimum of 2+ years of experience in benefits administration, preferably in a client-facing role.
- Deep understanding of US benefits administration processes and compliance requirements.
- Proficiency in utilizing benefits administration software platforms.
- Excellent communication and interpersonal skills with the ability to engage with clients and internal stakeholders.
- Strong analytical foundation with the ability to manipulate and synthesize data.
- Ability to manage multiple projects simultaneously and prioritize tasks effectively.
- Customer service experience focused on employees.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are.
With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
We are an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
If you require accommodation during the recruitment process, please inform our Talent Acquisition Team at of the nature of the accommodation you may require to ensure your equal participation.
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