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Urgent! BACK OFFICE IPRAN CONFIG Job Opening In Cali – Now Hiring OSC Top Solutions Group

BACK OFFICE IPRAN CONFIG



Job description

Objetivo del cargo: Back Office de Transmisión IPRAN será responsable de planificar, gestionar y ejecutar ventanas de mantenimiento en la red IPRAN, asegurando la continuidad del servicio y minimizando el impacto en los usuarios.

Deberá garantizar la correcta ejecución de los trabajos de mantenimiento, coordinar con otras áreas involucradas, supervisar el cumplimiento de los Acuerdos de Nivel de Servicio (ANS) y mantener una documentación completa de las intervenciones.

Además, debe realizar las revisiones necesarias antes, durante y después de las intervenciones, validar el estado de los elementos de la red y gestionar cualquier incidencia o afectación en la red IPRAN.

Funciones.

• Planificar, gestionar y ejecutar ventanas de mantenimiento en la red IPRAN, asegurando la continuidad del servicio.


• Gestionar la apertura, seguimiento y cierre de las ventanas de mantenimiento, realizando prechecks y postchecks de cada intervención.
• Asegurar la correcta ejecución de rollback en caso de fallos durante la intervención.
• Coordinar con otras áreas para asegurar la sincronización de actividades y el cumplimiento de los Acuerdos de Nivel de Servicio (ANS).
• Realizar revisiones de operatividad antes, durante y después de los trabajos de mantenimiento.
• Garantizar la correcta documentación de cada intervención en las herramientas de gestión de Claro.
• Generar informes sobre la ejecución de las ventanas de mantenimiento y reportar cualquier desviación o incidencia.
• Atender solicitudes relacionadas con afectaciones o mantenimiento en la red IPRAN.
• Validar el estado de los elementos de la red y gestionar fallas con empresas electrificadoras cuando el mantenimiento impacta la red
• Identificar y mitigar riesgos asociados a las intervenciones de mantenimiento, asegurando la mínima afectación al servicio.

Requisitos


  •  Bachiller, técnico o tecnólogo en áreas administrativas, comerciales o afines.
  •  Experiencia mínima de 1 año en atención al cliente y soporte telefónico.
  •  Habilidad para comunicarte con claridad, resolver problemas y mantener siempre una actitud positiva.
  •  Manejo básico de herramientas ofimáticas


Si cumples con estos requisitos y estás listo/a para unirte a un equipo innovador donde tu experiencia y proactividad serán valoradas, ¡envíanos tu hoja de vida!

Ventajas

¡Crece con nosotros!

En nuestra empresa valoramos tu talento y queremos que hagas parte del equipo.

  • Te ofrecemos:
  • Salario mensual de $2.400.000 COP
  • Contrato, obra o labor con todas las prestaciones de ley
  • Auxilio de transporte
  • Un ambiente de trabajo donde podrás aprender, aportar y crecer

En OSC TOP SOLUTIONS GROUP, te ofrecemos un entorno de trabajo desafiante y colaborativo, donde podrás crecer profesionalmente y dejar tu huella en el sector de las telecomunicaciones.

Tendrás la oportunidad de trabajar con tecnologías de vanguardia y participar en proyectos estratégicos que impactarán el futuro de la conectividad en Colombia.




Required Skill Profession

Computer Occupations



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    Unlock Your BACK OFFICE Potential: Insight & Career Growth Guide


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