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Urgent! BACK OFFICE HFC/CABLE/CALIDAD Job Opening In USAquén – Now Hiring OSC Top Solutions Group

BACK OFFICE HFC/CABLE/CALIDAD



Job description

Job Description

OBJETIVO DEL CARGO: Garantizar la trazabilidad, ejecución y soporte técnico de actividades relacionadas con la red HFC y CABLE de Claro, asegurando el cumplimiento de los ANS establecidos, mediante la atención y cierre de requerimientos operativos, validación de documentación técnica, revisión y carga de evidencias en herramientas corporativas, análisis de performance de red, gestión de incidencias y soporte a campo, seguimiento de pruebas de servicios y escalamiento de casos complejos; adicionalmente, este perfil debe velar por la calidad de los procesos ejecutados, realizar auditorías internas, proponer planes de mejora, participar en revisiones técnicas y de cumplimiento, documentar procedimientos, y garantizar la correcta aplicación de los lineamientos técnicos y de calidad establecidos por Claro, todo bajo marcos normativos como ISO 9001, ISO 27001 y metodologías de gestión de servicios como ITIL.

Funciones principales:

  • Ejecutar, validar, documentar y asegurar la trazabilidad de configuraciones de red en plataformas de transporte (IPRAN, IP/MPLS, óptico y microondas), garantizando su correcta implementación y continuidad operativa.

  • Planificar, coordinar y ejecutar ventanas de mantenimiento, cambios programados y migraciones de servicios, realizando pre-checks y post-checks para garantizar la estabilidad de la red.

  • Generar y actualizar inventarios de configuraciones, así como ejecutar pruebas de conectividad y performance.

  • Gestionar tickets e incidencias en herramientas como MAXIMO y REMEDY, asegurando atención oportuna.

  • Brindar soporte remoto a cuadrillas de campo en la activación de servicios y resolución de incidencias.

  • Identificar, analizar y escalar fallas de red, documentando cada actividad en los sistemas establecidos por CLARO.

  • Proponer e implementar mejoras operativas que optimicen procesos y reduzcan tiempos de atención.

  • Cumplir con los SLA establecidos y mantener una comunicación efectiva con todas las áreas involucradas en la operación del NOC



Requisitos

  •  Bachiller, técnico o tecnólogo en áreas administrativas, comerciales o afines.
  •  Experiencia mínima de 1 año en atención al cliente y soporte telefónico.
  •  Habilidad para comunicarte con claridad, resolver problemas y mantener siempre una actitud positiva.
  •  Manejo básico de herramientas ofimáticas
Si cumples con estos requisitos y estás listo/a para unirte a un equipo innovador donde tu experiencia y proactividad serán valoradas, ¡envíanos tu hoja de vida!

Ventajas

¡Crece con nosotros!

En nuestra empresa valoramos tu talento y queremos que hagas parte del equipo.

  • Te ofrecemos:
  • Salario mensual de $2.510.000 COP
  • Contrato, obra o labor con todas las prestaciones de ley
  • Auxilio de transporte
  • Un ambiente de trabajo donde podrás aprender, aportar y crecer

En OSC TOP SOLUTIONS GROUP, te ofrecemos un entorno de trabajo desafiante y colaborativo, donde podrás crecer profesionalmente y dejar tu huella en el sector de las telecomunicaciones.

Tendrás la oportunidad de trabajar con tecnologías de vanguardia y participar en proyectos estratégicos que impactarán el futuro de la conectividad en Colombia.




Requirements
Formación académica:Técnico o tecnólogo en Telecomunicaciones o áreas afines.

Experiencia: Mínimo 5 años en trabajos de campo en el sector de telecomunicaciones.

Conocimientos técnicos: Instalación, implementación, ajustes físicos y optimización en terreno con equipos Huawei, Nokia y ZTE.

Bases de instalación de redes inalámbricas (Wireless), equipos de transmisión (TX) y microondas.

Competencias adicionales: * Manejo de herramientas ofimáticas.

* Capacidad de trabajo en campo, orientación a resultados y resolución de problemas.


Required Skill Profession

Other Office And Administrative Support Workers



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