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Urgent! Back office and Guest Services Job Opening In Colombia, Colombia – Now Hiring Extenteam
We are looking for a
Back Office and Guest Services Assistant
for a Property Management Company Client of ours.
This position is pivotal in providing outstanding customer service, managing reservations efficiently, and supporting back-office operations.
The ideal candidate will be bilingual English/Spanish, excel in working independently, communicating effectively in a virtual setting, and ensuring a seamless experience for guests and internal teams.
Key Responsibilities
**:
Guest Service**
s:
● Serve as the primary contact for guests, delivering exceptional customer servi
ce.● Respond to in-house guest emails, chats, and texts through professional and friendly written communication to assist with issues such as lockbox, wifi troubleshooting, directions to homes, e
tc.● Answer in-house guest calls and assist with issues such as lockbox, wifi troubleshooting, directions to homes, parking questions, e
tc.● Respond to complaints or upset guests while maintaining professionalism and expressing empathy.
When needed, escalate to the appropriate department or manag
er.● Enter work orders for maintenance as issues are called or emailed in from gues
**ts.
Guest Reservation Managem**
ent:
● Communicate with potential guests in professional and friendly written communication via email, chat, and
text.● Respond to emails with reservation information, confirmations, and additional det
ails.● Become familiar with the area, company properties, and local attractions to be able to answer guest inquiries and quest
ions.● Respond to written guest inquiries via Airbnb, Vrbo, or other OTA messaging platf
orms.● Answer phones and manage the end-to-end reservation process, including converting guest inquiries to bookings and assisting guests in altering or canceling reservat
ions.● Check voicemail and make outbound calls to follow up with potential guest inquiries and convert inquiries to book
ings.● Manage sales leads using any CRM / lead-tracking soft
ware.● Process guest paym
**ents.
Back Office Su**
pport:
● Contribute to back-office operations, handling tasks such as data entry, record-keeping, and documen
tation.● Coordinate with internal teams, including housekeeping and maintenance, to support the efficient operation of vacation rental prop
erties.● Data entry for onboarding of properties into PMS, AirBnB or VRBO li
stings.● Update listings in OTA systems, including property photos, rates, and descri
**ptions.
Foundational Requi**
rements:
● Excellent written an
d verbal Spanish an
d English skills for phone, text, and email commu
nication.● Must be
based in
Colombia.● Excellent phone e
tiquette.● Previous experience in guest services, reservations, or a relat
ed field.● Strong organizational and multitasking a
bilities.● Ability to work independently in a remote work env
ironment.● Attention to detail and commitment to providing exceptional
service.● Ability to show empathy, exhibit patience, and have a customer-centri
c mindset● Possess critical thinking and problem-solvin
g skills.● Ability to learn new software quickly and eff
iciently.● Willingness to ask questions when unclear about a task or
**process.
Nice**
to Haves:
● Vacation rental industry experience, working with VRBO, A
irBnB, etc.● PMS experience in the rental and hote
l industry.● Proficiency in Google Busi
ness Suite.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Back office Potential: Insight & Career Growth Guide
Real-time Back office Jobs Trends in Colombia, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Back office in Colombia, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2730 jobs in Colombia and 57 jobs in Colombia. This comprehensive analysis highlights market share and opportunities for professionals in Back office roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Extenteam is currently hiring and seeking a Back office and Guest Services to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Back office and Guest Services Jobs Colombia.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Extenteam adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Back office and Guest Services Jobs Colombia varies, but the pay scale is rated "Standard" in Colombia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Back office and Guest Services typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Back office and Guest Services, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Back office and Guest Services interview at Extenteam, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Extenteam's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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