This is a remote position.
AWS Technical Architect (Bogota, Colombia)
We are seeking an experienced AWS Technical Architect on behalf of one of our international clients, a leader in customer experience and cloud-based solutions.
This individual will play a strategic role in designing and delivering scalable, secure, and high-performance architectures—particularly focused on Amazon Connect and contact center technologies .
The AWS Technical Architect will work directly with stakeholders, technical teams, and leadership to define solutions, guide implementations, and ensure technical excellence throughout the project lifecycle.
This is a remote position with collaboration across global teams and projects.
Requirements
- Strong experience in AWS cloud architecture and services
- Hands-on scripting or coding with Python, Java, C#, .NET, or Node.js
- Deep understanding of Amazon Connect architecture and Contact Flow Design
- Experience with Lambda , CloudFormation , Lex integration , and call routing
- Expertise in CI/CD tools such as Jenkins, GitLab CI/CD, CodeDeploy
- Experience building API integrations , especially with WFM, CRM, and contact center systems
- Knowledge of communications protocols such as WebRTC and SIP
- Strong presentation and communication skills with both technical and non-technical stakeholders
- Ability to lead enterprise-level technical initiatives with minimal oversight
- Advanced English level (C1) – required for communication with international teams
Nice to Have
- Experience with Infrastructure as Code using AWS CDK or Terraform
- Experience setting up monitoring and logging for AWS infrastructure
- Knowledge of Salesforce Service Cloud
- Familiarity with contact center platforms like Genesys, Twilio, Avaya, Cisco
- Experience with outbound dialers and campaign management
- Understanding of Agile and Scrum methodologies
- Certifications:
- AWS Developer Associate or Professional
- AWS Solutions Architect Associate or Professional
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