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Urgent! AUXILIAR DE APLICACIÓN DE PAGOS Job Opening In Medellín – Now Hiring Lafarge Africa Plc

AUXILIAR DE APLICACIÓN DE PAGOS



Job description

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Somos el Centro de Servicios Compartidos del Grupo Holcim.

Desde Americas Business Services (ABS) nos encargamos de gestionar los procesos clave para nuestros negocios en Norte, Centro y Suramérica como socios estratégicos a través de la generación de valor.

Tenemos como objetivo brindar soluciones de clase mundial en temas de compras, comercial, talento humano, finanzas y servicio al cliente.

Hacemos parte de Holcim, líder mundial en soluciones innovadoras y sostenibles para la construcción.

Tenemos la misión de descarbonizar la construcción para mejorar los estándares de vida en todo el mundo, de la mano de nuestros 60.000 colaboradores.

Serás responsable de gestionar las cuentas de los clientes, asegurando el registro de las compensaciones y/o pagos realizados por los diferentes medios de recaudo, alineados con los acuerdos de servicios pactados con el negocio y de acuerdo a las políticas establecidas por cada país; con el fin de garantizar la gestión correcta de las mismas y asegurar el flujo de caja de la compañía.

Funciones:

  • Gestionar los registros de aplicaciones y compensaciones para mantener actualizada la cuenta de los clientes, con el objetivo de conciliar la cartera y cumplir con los plazos establecidos en los procesos.

  • Gestionar los requerimientos de las casillas del proceso, cumpliendo con los tiempos de respuesta y garantizando la calidad en el servicio, para ofrecer respuestas y soluciones oportunas que incrementen la satisfacción de los clientes.

  • Identificar cambios en la ejecución de procedimientos del proceso, con el objetivo de comunicar de manera oportuna las actualizaciones que aseguren el correcto funcionamiento de las operaciones.

  • Brindar soporte directo a las necesidades de los clientes, garantizando que sus requerimientos sean resueltos en el primer contacto, mejorando la experiencia del cliente y optimizando tiempos de respuesta.

Lugar de trabajo: Medellín /Híbrido

Técnicos o tecnólogos graduados en carreras afines a la administración o contabilidad.

  • Mínimo un año de experiencia en servicio al cliente.

  • Manejo de la herramienta Office: Word, Power Point, Excel, G Suite (Intermedio).

  • Manejo de SAP (Deseable).

Conoce nuestros beneficios:

12 medios días libres al año.

Día del cumpleaños libre.

4 primas extralegales al año.

Cubrimiento de póliza de medicina prepagada al 66%.

Seguro de vida al 100%.

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