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Urgent! Associate Director, Operations Job Opening In Bogotá – Now Hiring Concentrix

Associate Director, Operations



Job description

Concentrix Bogota, D.C., Capital District, Colombia

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Concentrix Bogota, D.C., Capital District, Colombia

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Job Description
TheAssociate Director serves as liaison with external clients, internal operations, and support teams to direct actions and performance, in alignment with contractual obligations.

This role acts as primary point of contact for both external and internal partners.

Job Title:
Associate Director, Operations
Job Description
TheAssociate Director serves as liaison with external clients, internal operations, and support teams to direct actions and performance, in alignment with contractual obligations.

This role acts as primary point of contact for both external and internal partners.
Essential Functions/Core Responsibilities

  • Leads service delivery strategy to ensure key metrics attainment, driving revenue and profitability, acting as a strategic advisor to solution for immediate client needs
  • Manages communication and overall relationship with client and internal partners; ensuring detailed planning, budgeting, and monitoring team operating objectives
  • Responsible for driving cross-functional integration and collaboration to support consistency, best practice sharing, and identifying areas for improvement within program(s)
  • Develops and directs client operational strategy ensuring adherence to contractual requirements and program performance
  • Directs and manages all components of capacity planning inclusive of resource groups
  • Owns success of the financial performance of client programs
  • Directs and oversees client invoicing to ensure accuracy
  • Leads client projects and initiatives to enhance program performance
  • Negotiates as a core team member in the delivery of our contractual obligations
  • Creation and execution of quarterly business reviews and executive review
  • Provides significant input on budgets, financial analysis and pricing models
Internal Career Path Policies
  • The game-changers must have the approval of his or her immediate supervisor to apply for the call.

  • Required tenure: 6 months.

  • Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).

  • Must not have active disciplinary actions.

  • The game-changer may participate in only one process at a time.

  • Comply with the learning paths of the Corporate University.

  • Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.

  • If you were evaluated by the PC psychologist for a vacancy and you were not selected, you must wait at least 2 months to reapply for that same position from which you did not pass
  • The process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it.

  • Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.
Location:
COL Bogota - Calle 63 #24 - 80
Language Requirements:
Time Type:
Full time
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R

Seniority level

  • Seniority level

    Director

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Management and Manufacturing
  • Industries

    IT Services and IT Consulting

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Required Skill Profession

Operaciones Y Administración De Empresas



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