Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Associate Customer Success Manager.
Colombia Jobs Expertini

Urgent! Associate Customer Success Manager Job Opening In WorkFromHome – Now Hiring Enso Connect Inc.

Associate Customer Success Manager



Job description

Are you ready to help shape the direction of a dynamic SaaS-based technology startup?

This is your opportunity to significantly impact how we support our customers and grow our business.

Join us at Enso Connect as an Associate Customer Success Manager and take on a crucial role in advancing our mission to modernize the hospitality industry.

What We Do

Enso Connect is a dynamic guest experience platform for vacation rentals and boutique hotels that seamlessly integrates with property management systems, helping to personalize and monetize interactions throughout the guest journey.

From upsells and guidebooks to smart lock-connected check-in, AI-driven multi-channel messaging, and more, Enso Connect transforms the guest journey into a seamless digital experience.

With its if this, then that capabilities, Enso Connect serves as the Zapier of the hospitality industry, connecting all the tools businesses already love and use.

This allows hosts to better manage the operational complexity of scaling a hospitality business while increasing profit per guest.

We are experiencing rapid growth and invite you to be a part of it!

Who You Are

We are seeking an Associate Customer Success Manager to join our team.

If you are a highly motivated, results-oriented individual passionate about customer service, technology, and building relationships with people, this job is for you.

As an Associate Customer Success Manager, you will serve as the primary point of contact for new clients, guiding from the initial contract signing to the full implementation of our services and ongoing success using our platform.

Success in this role will be measured by key performance metrics, including revenue retention and customer engagement.

This is a remote-first role, open to candidates based in Bogotá, Colombia.

Responsibilities Include

  • Understand client requirements and configure the platform to meet their specific needs
  • Coordinate business review sessions to maximize platform benefits
  • Respond to client questions and manage support tickets
  • Handle a high volume of calls and meetings while prioritizing tasks effectively
  • Communicate confidently with English-speaking customers
  • Collaborate with the support team to deliver a world-class customer experience
  • Provide strategic, personalized advice to enhance ROI and reduce churn
  • Contribute to refining health metrics and scaling success across the customer base

Qualifications

  • 2+ years of experience in a Customer Success or Account Management role
  • Proven success in account management or full-cycle sales, with a demonstrated track record of achieving results.

  • Experience with Customer Success tools such as HubSpot
  • Excellent organizational skills to balance many tasks without losing sight of the highest priority items and a desire to create and build new processes to enable organizational efficiencies
  • A background in B2B2C, ideally within the hospitality and technology space.

    You are familiar with industry trends and competitive dynamics and eager to share that knowledge with your team
  • A commitment to personal growth and continuous development.

  • Full fluency in English: reading, writing, and speaking
  • The estimated On-Target-Earnings (OTE), including base salary plus commission, for this role is ~$2,000-2,500/mo USD
  • Other benefits include remote-first work environment and unlimited PTO
#J-18808-Ljbffr


Required Skill Profession

Servicio De Atención Al Cliente



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Associate Customer Potential: Insight & Career Growth Guide


  • Real-time Associate Customer Jobs Trends in WorkFromHome, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Associate Customer in WorkFromHome, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 14768 jobs in Colombia and 12227 jobs in WorkFromHome. This comprehensive analysis highlights market share and opportunities for professionals in Associate Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Associate Customer Success Manager Job?

    Great news! is currently hiring and seeking a Associate Customer Success Manager to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Enso Connect Inc. adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
  • What Is the Average Salary Range for Associate Customer Success Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Associate Customer Success Manager?

    Key qualifications for Associate Customer Success Manager typically include Servicio De Atención Al Cliente and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Associate Customer Success Manager?

    To improve your chances of getting hired for Associate Customer Success Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Associate Customer Success Manager Job Success
    Enso Connect Inc. interview tips for Associate Customer Success Manager

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Enso Connect Inc.'s mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Associate Customer Success Manager interview at Enso Connect Inc., research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Enso Connect Inc.'s products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Associate Customer Success Manager Positions

    Setting up job alerts for Associate Customer Success Manager is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!