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Associate Customer Care Representative Job Opening In WorkFromHome – Now Hiring Rocket Software


Job description

Job Overview

Associate Customer Care Representative role at Rocket Software.

Fully remote in Costa Rica.

Handles customer inquiries via phone and email with focus on professionalism, empathy, urgency, and a genuine desire to help.

Part of a global remote team; becomes Subject Matter Expert on Rocket Community platform.

Key Responsibilities

  • Deliver exceptional customer service via phone and email to customers worldwide.

  • Accurately and promptly process customer requests, escalating to manager when necessary.

  • Ensure data accuracy by adhering to established guidelines.

  • Collaborate across departments for timely and effective resolutions.

  • Build and maintain strong relationships with customers and colleagues.

  • Provide feedback and suggestions to support continuous process improvement.

  • Take on additional responsibilities and projects as assigned.

  • Participate in rotating weekend on-call shifts and provide coverage for other shifts as needed.

Experience & Qualifications

  • 1–2 years of customer support or engagement experience, ideally with a large multinational software company.

  • Strong customer service skills, especially in challenging situations.

    Excellent written and verbal communication skills; English fluency is a must.

  • Effective organizational, listening, and interpersonal skills.

    Strong research, planning, and problem-solving abilities.

  • Basic computer and operating system proficiency.

  • Experience with Salesforce or other CRM platforms is very helpful.

  • Must be able to work standard business hours (10 am – 7 pm local time) as well as rotating weekend on-call shifts and occasional coverage of alternative shifts.

  • Alignment with Rocket’s core values: Empathy, Humanity, Trust, and Love.

Benefits & Information

Information security: all individuals responsible for security and protection of company information and IT resources.

Diversity, Inclusion & Equity: Rocket is committed to an inclusive workplace environment.

Rocket Software Inc.

is an equal opportunity employer.

Reasonable accommodation for disabilities provided upon request.

#J-18808-Ljbffr

Required Skill Profession

Servicio De Atención Al Cliente


  • Job Details

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Unlock Your Associate Customer Potential: Insight & Career Growth Guide


Real-time Associate Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Associate Customer in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in Associate Customer roles.

14847 Jobs in Colombia
14847
12227 Jobs in Workfromhome
12227
Download Associate Customer Jobs Trends in Workfromhome and Colombia

Are You Looking for Associate Customer Care Representative Job?

Great news! is currently hiring and seeking a Associate Customer Care Representative to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Rocket Software adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Associate Customer Care Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Associate Customer Care Representative?

Key qualifications for Associate Customer Care Representative typically include Servicio De Atención Al Cliente and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Associate Customer Care Representative?

To improve your chances of getting hired for Associate Customer Care Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Associate Customer Care Representative Job Success

Rocket Software interview tips for Associate Customer Care Representative

Here are some tips to help you prepare for and ace your Associate Customer Care Representative job interview:

Before the Interview:

Research: Learn about the Rocket Software's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Associate Customer Care Representative interview at Rocket Software, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Rocket Software's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Associate Customer Care Representative Positions

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