Assistant It Manager

Everise Bogota, D.C., Capital District, Colombia

Assistant It Manager

Everise Bogota, D.C., Capital District, Colombia

Direct message the job poster from Everise

Join us on our mission to elevate customer experiences for people around the world.

As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity, and incubating innovation.

Our dedication to our purpose and people is being recognized by our employees and the industry.

Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.

Through the power of diversity, we celebrate all cultures for their uniqueness and strengths.

With 13 centers around the world and a robust work-at-home program, we believe great things happen when we work with people who think differently from us.

Find a job you’ll love today!

Job Profile Summary

Assistant Manager – Responsible for ensuring all critical functions happen within the organization including supervision of other system analysts, site computer technicians, and other employees within the Technology department.

This position is also responsible in assisting with the design and build of enterprise components for deployment, based upon client or management specifications.

Assistant Manager will work on-site and is responsible to supervise the day-to-day tasks from the global desktop support team, they will be the first point of contact for escalations, Client requirements and implementations and will also support on during major incidents, on site requirements, maintenance and troubleshooting sessions with client and other support groups.

Job Responsibilities:

• • Administration of Exchange, remote access technologies, Microsoft Active Directory domain administration and support, including user/policy account creation, permissions allocation, resolving replication and authentication issues, creating file and print shares.
  
  
• Support enterprise backup solutions, including application administration and troubleshooting hardware-related issues.
  
  
• Determine proper installation parameters for software and hardware, for smooth integration, transition, and efficiency.
  
  
• Proactively analyze, detect, identify, and correct technical problems and deficiencies providing feasible solutions.
  
  
• Generate weekly and monthly reports including but not limited to forecast and budget for Directors and analyze department costs.
  
  
• Maintain inventory of IT assets
• Provide 24x7 on call production support.
  
  
• Perform at/above the enterprise’s Information Technology organization performance standards, meet, or exceed departmental metrics and/or Service Level Goals

Qualifications:

• Excellent technical writing skills
• Problem-Solving
• Leadership
• Decision-making
• Excellent Communication and interpersonal skills in Spanish and English (verbal and written)
• Analytical skills
• Strong teamwork and collaboration skills
• Ability to present PP to managerial and executive level roles.
  
  
• Multi-tasking and time management
• Willing to work under pressure.
  
  

Knowledge:

• B2+ or C1 English level (Fluent speaking and Writing)
• Minimum of 3-5 years technology experience with at least 2 years hands-on technical roles in the field and relies on experience and judgment to plan and accomplish goals.
  
  
• Extensive knowledge of data processing, hardware platforms, and enterprise software applications, networking, and user support.
  
  
• Good working knowledge skills with O365 Products, Microsoft Visio, and Microsoft Project.
  
  
• Experience in the development and implementation of standards, procedures, and guidelines to support operational processes.
  
  
• Proven ability to adapt to a flexible schedule and work hard, both independently and in a team environment, in a high-pressure on-call environment with changing priorities.
  
  
• Experience with supervising an IT support team.
  
  
• Desired certifications include but not limited to: A+ Certification, MCSE, CCNA
• Working knowledge of Microsoft Networking principles such as DNS, WINS, DHCP
• Working knowledge of Cisco based routing and switching.
  
  

If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Outsourcing and Offshoring Consulting

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