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Assistant Contact Center Manager Job Opening In Bogotá – Now Hiring TP


Job description

You're the player we're missing on this
TOP Team

We're looking for a
ACCM
.

You will be responsible for managing, control and evaluate the correct functioning of the operation, making the corresponding decisions for the campaign and carrying out a rigorous control of the processes, to ensure the search for results in the team for the fulfillment of the objectives stipulated by Teleperformance and the corporate client

What you'll be doing:

  • Coordinate, direct and develop your work team through the TOPS guidelines developing solid tactics for the planning process, to ensure optimal team performance and maintain the proposed operational standards.

  • Implement solid strategies and tactics that allow the achievement of the objectives of the campaign.

  • Analyze, control and seek improvements in KPIS (Productivity, effectiveness, resolution, quality, AHT and others.) to optimize the results and standards of the operation.

  • Plan, manage, and coordinate resources efficiently to maximize productivity and ensure smooth service operation.

  • Consolidate the necessary and complete information for reporting to the client's senior management departments, according to the objectives of the campaign.

  • Maintain an adequate climate that facilitates the timely relationship with the corporate client.

  • Participate in the continuous training programs and guarantee communication to the entire operation about the content and the opportunity for participation.

  • Properly use the tools established and assigned by the company, both for its role and for the operation of the operation.

  • Maintain an active and permanent communication channel between the company and the operation, through which security policies, training plans, procedures, etc.

    are disseminated.

  • Lead professionally and ethically from his role to the assigned work team, in line with the values, DNA and development initiatives of TP.

The TOP Team is looking for someone who:

  • Has a 90% and up English level.

  • Has at least 1 year of experience as a Call Center Operations supervisor or in similar positions
  • Is professional in business administration, industrial engineering, or similar careers

Let's talk about benefits:

  • Long-term contract.

  • Employee fund.

  • Volunteer programs.

  • Career plan.

  • Life insurance coverage.

This is what sets us apart:

We are experts in global digital business services in 100 countries with nearly 500,000 employees worldwide Great Place To Work has certified us as one of the best places to work in the country and the world.

We don't stop innovating and we always go beyond.

At TP, we champion diversity, equity, and inclusion in every connection.

We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected.

Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world.

Make a difference with the
TOP Team

Required Skill Profession

Other General


  • Job Details

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Unlock Your Assistant Contact Potential: Insight & Career Growth Guide


Real-time Assistant Contact Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Assistant Contact in Bogotá, Colombia, highlighting market share and opportunities for professionals in Assistant Contact roles.

9850 Jobs in Colombia
9850
557 Jobs in Bogotá
557
Download Assistant Contact Jobs Trends in Bogotá and Colombia

Are You Looking for Assistant Contact Center Manager Job?

Great news! is currently hiring and seeking a Assistant Contact Center Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TP adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Assistant Contact Center Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Assistant Contact Center Manager?

Key qualifications for Assistant Contact Center Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Assistant Contact Center Manager?

To improve your chances of getting hired for Assistant Contact Center Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Assistant Contact Center Manager Job Success

TP interview tips for Assistant Contact Center Manager

Here are some tips to help you prepare for and ace your Assistant Contact Center Manager job interview:

Before the Interview:

Research: Learn about the TP's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Assistant Contact Center Manager interview at TP, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TP's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Assistant Contact Center Manager Positions

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