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Urgent! Aprendiz de TI – Soporte y Servicios Gestionados Job Opening In Medellín – Now Hiring SoftwareONE
Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business, and for the employees around you.
SoftwareOne employees are energized, agile and are laser passionate about delivering special Customer Happiness and results.
Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness.
We have Low ego.
Our leaders operate with a high level of Team but can work at Speed lead change in a global economy.
We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland.
Our 8,700 employees support our approximately 65,000 customers in their digital transformation.
We are pleased to announce an opportunity to join our team as:
IT Apprentice – Support & Managed Services
SoftwareOne Academy
Scope: Apprenticeship Contract | Office: Medellín/Bogotá | On-site
Objective
Train as a professional by supporting high-quality services that provide users with timely and effective solutions to their requests.
This includes managing and resolving incidents and requests from various operational areas, and escalating situations promptly through the established channels.
What will your day-to-day look like?
Register and track requests and incidents in ticketing tools (ServiceNow, Jira, etc.).
Provide first-level technical support (account unlocks, password resets, basic configuration of devices and applications).
Monitor systems and platforms to detect alerts.
Escalate incidents to higher levels following established procedures.
Assist in creating and updating manuals, guidelines, and knowledge base articles.
Install and configure software according to predefined guides.
Support engineers during scheduled changes and preventive maintenance.
Participate in ongoing training on tools and solutions such as Microsoft 365, Azure, backup, monitoring, and security.
Related academic programs
Technical or Technologist in Systems, Information Technology, Data Network Management, Computer Science, or related fields.
What we expect from you:
High motivation for learning and applying knowledge.
Good communication skills.
Teamwork mindset.
Results-oriented approach.
Analytical thinking.
Adaptability to change.
What we offer:
We train you to take control of your career!
International projects and a multicultural team.
Mentoring and professional development.
Great work environment: company-wide meetings, culture team activities, and more.
Are you interested?
Apply now and we’ll get in touch with you very soon!
We are pleased to announce an opportunity to join our team as:
IT Apprentice – Support & Managed Services
SoftwareOne Academy
Scope: Apprenticeship Contract | Office: Medellín/Bogotá | On-site
Objective
Train as a professional by supporting high-quality services that provide users with timely and effective solutions to their requests.
This includes managing and resolving incidents and requests from various operational areas, and escalating situations promptly through the established channels.
What will your day-to-day look like?
Register and track requests and incidents in ticketing tools (ServiceNow, Jira, etc.).
Provide first-level technical support (account unlocks, password resets, basic configuration of devices and applications).
Monitor systems and platforms to detect alerts.
Escalate incidents to higher levels following established procedures.
Assist in creating and updating manuals, guidelines, and knowledge base articles.
Install and configure software according to predefined guides.
Support engineers during scheduled changes and preventive maintenance.
Participate in ongoing training on tools and solutions such as Microsoft 365, Azure, backup, monitoring, and security.
Related academic programs
Technical or Technologist in Systems, Information Technology, Data Network Management, Computer Science, or related fields.
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Unlock Your Aprendiz de Potential: Insight & Career Growth Guide
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Great news! SoftwareONE is currently hiring and seeking a Aprendiz de TI – Soporte y Servicios Gestionados to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Aprendiz de TI – Soporte y Servicios Gestionados Jobs Medellín.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SoftwareONE adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Aprendiz de TI – Soporte y Servicios Gestionados Jobs Colombia varies, but the pay scale is rated "Standard" in Medellín. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Aprendiz de TI – Soporte y Servicios Gestionados typically include Soporte Técnico Y Administración and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Aprendiz de TI – Soporte y Servicios Gestionados interview at SoftwareONE, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SoftwareONE's products or services and be prepared to discuss how you can contribute to their success.
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