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Aprendiz de TI - Soporte y Servicios Gestionados Job Opening In Bogotá – Now Hiring SoftwareONE Deutschland GmbH


Job description

Why SoftwareOne?


Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business, and for the employees around you.

SoftwareOne employees are energized, agile and are laser passionate about delivering special Customer Happiness and results.

Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness.

We have Low ego.

Our leaders operate with a high level of Team but can work at Speed lead change in a global economy.

We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland.

Our 8,700 employees support our approximately 65,000 customers in their digital transformation.

The role

We are pleased to announce an opportunity to join our team as:

IT Apprentice – Support & Managed Services
SoftwareOne Academy

Scope: Apprenticeship Contract | Office: Medellín/Bogotá | On-site

Objective

Train as a professional by supporting high-quality services that provide users with timely and effective solutions to their requests.

This includes managing and resolving incidents and requests from various operational areas, and escalating situations promptly through the established channels.

What will your day-to-day look like?

  • Register and track requests and incidents in ticketing tools (ServiceNow, Jira, etc.).

  • Provide first-level technical support (account unlocks, password resets, basic configuration of devices and applications).

  • Monitor systems and platforms to detect alerts.

  • Escalate incidents to higher levels following established procedures.

  • Assist in creating and updating manuals, guidelines, and knowledge base articles.

  • Install and configure software according to predefined guides.

  • Support engineers during scheduled changes and preventive maintenance.

  • Participate in ongoing training on tools and solutions such as Microsoft 365, Azure, backup, monitoring, and security.

Related academic programs

Technical or Technologist in Systems, Information Technology, Data Network Management, Computer Science, or related fields.

What we need to see from you

What we expect from you:

  • High motivation for learning and applying knowledge.

  • Good communication skills.

  • Teamwork mindset.

  • Results-oriented approach.

  • Analytical thinking.

  • Adaptability to change.

What we offer:

We train you to take control of your career!

  • International projects and a multicultural team.

  • Mentoring and professional development.

  • Great work environment: company-wide meetings, culture team activities, and more.

Are you interested?

Apply now and we’ll get in touch with you very soon!

Job Function People & Culture #J-18808-Ljbffr

Required Skill Profession

Other General


  • Job Details

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Are You Looking for Aprendiz de TI Soporte y Servicios Gestionados Job?

Great news! is currently hiring and seeking a Aprendiz de TI Soporte y Servicios Gestionados to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SoftwareONE Deutschland GmbH adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Interview Tips for Aprendiz de TI Soporte y Servicios Gestionados Job Success

SoftwareONE Deutschland GmbH interview tips for Aprendiz de TI   Soporte y Servicios Gestionados

Here are some tips to help you prepare for and ace your Aprendiz de TI Soporte y Servicios Gestionados job interview:

Before the Interview:

Research: Learn about the SoftwareONE Deutschland GmbH's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

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Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Aprendiz de TI Soporte y Servicios Gestionados interview at SoftwareONE Deutschland GmbH, research the company, understand the job requirements, and practice common interview questions.

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By following these tips, you can increase your chances of making a positive impression and landing the job!

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