APIs Implementation Analyst

Job description

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year.

Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader.

Join us today and experience Life at Visa.

Job Description

• The APIs Implementations Analyst position will collaborate with fintech and financial institutions, their business and technical resources, to accelerate the integration of their applications with Visa's Value-Added Services, Commercial Solutions and Visa Developer Platform Products.
  
  

• This role provides project and technical support to customers adopting VAS, CMS and VDP products.
  
  After a thorough training program on Visa's products and services, you'll be a part of a distributed team working with small and large customers to define, shape, and implement their technical project.
  
  The role will rely on your creativity and developer acumen to fix and solve our customer's business challenges and developing robust solutions.
  
  

What you will be working on:

• Technical and payments consulting across the entire client project lifecycle.
  
  

• Provide clients with best practices and working examples of how to consume the VDP APIs and SDKs.

• Educate and consult with VDP clients on how to configure their solutions and projects for success.
  
  

• Collaborate with Visa clients to define use cases for integration and associated API calls to meet client needs.
  
  

• Identify any gaps between client functionality and the APIs offering and consult with Product to address those gaps or suggest operational improvements.
  
  

• Work closely with implementation project managers on projects where client utilizes APIs and SDKs to integrate to Visa Products.
  
  

• Document integration complexities as required, possibly including canonical messages, sequence diagrams, workflow diagrams, and state diagrams.
  
  

• Create and maintain internal API reference documentation including implementation project plans, reference materials, client integration list, client facing project documentation, and troubleshooting checklist.
  
  

• Collaborate across Product, Technology, Sales, and Client Services to refine the platform capabilities for a superior client experience.
  
  

• Provide level 3 support for client inquiries regarding the consumptions of the VDP Products.
  
  

• Work with colleagues in Client Solutions to actively pursue innovative improvements to the team's offering.
  
  

• Build and enhance positive working relationships with key Visa clients, processors, and internal stakeholders by ensuring value is flowing in both directions.
  
  

• Take ownership for own assignments and take the initiative to resolve problems and meet deadlines.
  
  

This is a hybrid position.

Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

• 3 or more years of relevant work experience with a bachelor's degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

• Understanding of card payment systems and the four-party industry model.
  
  

• Understanding of REST APIs and how to consume them.
  
  

• Understanding of software development and coding concepts.
  
  

• Good time management, organization, and planning skills.
  
  

• Good business communication skills (written and verbal) with attention to detail on nuanced topics.
  
  

• Experience using standard MS Office tools (Excel, PowerPoint, Word, Visio, Teams, et al.).
  
  

Preferred Qualifications

• 5 or more years of relevant work experience with a bachelor's degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

• 5+ years of Card Payments Industry experience.
  
  

• Professional work experience in a client-facing role in software, financial, or information services.
  
  

• Deep understanding of APIs and how to implement them.
  
  

• Experience with software development and API coding.
  
  

• Experience with consuming web-based APIs using Postman or equivalent tool.
  
  

• Deep understanding of networking terminology and architecture.
  
  

• Excellent time management, organization, and planning skills.
  
  

• Excellent verbal, written, presentation, and interpersonal skills.
  
  

• Proficient at setting priorities, influencing others, and managing client expectations.
  
  

• Excellent ability to comprehend and translate complex technical issues and apply to business solutions.
  
  

• Deep desire to find and understand the root causes to issues encountered.
  
  

Additional Information

Visa is an EEO Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Required Skill Profession

Other General