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Analyst Cust Serv Ops Job Opening In Bogotá – Now Hiring Johnson & Johnson


Job description

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.

Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

Bogotá, Distrito Capital, Colombia

Job Description:

En Johnson & Johnson creemos que la salud lo es todo.

Nuestra fortaleza en innovación en atención médica nos permite construir un mundo donde se previenen, tratan y curan enfermedades complejas, donde los tratamientos son más inteligentes y menos invasivos y las soluciones son personales.

A través de nuestra experiencia en Medicina Innovadora y MedTech, estamos en una posición única para innovar en todo el espectro de soluciones de atención médica y ofrecer los avances del mañana para impactar profundamente la salud de la humanidad.

Obtenga más información en

Como Analista de Customer Service Operations, serás responsable de garantizar la atención precisa y oportuna de pedidos para cirugía y talleres, asegurando la calidad del servicio, el cumplimiento de los procedimientos de J&J y la satisfacción del cliente.

Este rol requiere habilidades de comunicación, resolución de problemas y colaboración interdepartamental.

Responsabilidades Principales

  • Gestión de pedidos: recepción, validación y confirmación de solicitudes.

  • Verificación de inventario y propuesta de soluciones en caso de faltantes.

  • Coordinación con áreas internas (finanzas, cadena de suministro, comercial).

  • Planeación de equipos y procedimientos logísticos.

  • Validación de contratos, cartera, consignaciones y autonomías.

  • Generación y envío de reportes (diarios, semanales, mensuales).

  • Revisión de BI SAP y asistencia a reuniones con 3PL.

  • Gestión de novedades y seguimiento de indicadores de desempeño

Requisitos

  • Educación: Profesiona en curso o finalizada.

  • Experiencia: 1 a 3 años en roles similares.

  • Idiomas: Español.

  • Conocimientos técnicos: MS Office, SAP, CIC.

  • Habilidades profesionales: Comunicación efectiva, toma de decisiones, manejo de múltiples fuentes de información.

  • Disponibilidad para trabajar tiempo completo y de manera presencial

Competencias Clave

  • Gestión de relaciones con el cliente.

  • Comunicación asertiva.

  • Comprensión de procesos end-to-end.

  • Mejora continua e innovación.

  • Orientación al cumplimiento y calidad.

  • Análisis y resolución de problemas.

  • Mentalidad proactiva y colaborativa.

Durante más de 130 años, la diversidad, la equidad y la inclusión (DEI) han sido parte de nuestro tejido cultural en Johnson & Johnson y están integradas en la forma en que hacemos negocios todos los días.

Arraigados en Nuestro Credo, los valores de DEI impulsan nuestra búsqueda de crear un mundo más saludable y equitativo.

Nuestra fuerza laboral diversa y nuestra cultura de pertenencia aceleran la innovación para resolver los desafíos de atención médica más apremiantes del mundo.

Sabemos que el éxito de nuestro negocio (y nuestra capacidad para ofrecer soluciones significativas) depende de qué tan bien comprendamos y satisfagamos las diversas necesidades de las comunidades a las que servimos.

Es por eso que fomentamos una cultura de inclusión y pertenencia donde se valoran todas las perspectivas, habilidades y experiencias y nuestra gente puede alcanzar su potencial.

En Johnson & Johnson, todos pertenecemos.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Analyst Cust Potential: Insight & Career Growth Guide


Real-time Analyst Cust Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Analyst Cust in Bogotá, Colombia, highlighting market share and opportunities for professionals in Analyst Cust roles.

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Are You Looking for Analyst Cust Serv Ops Job?

Great news! is currently hiring and seeking a Analyst Cust Serv Ops to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Johnson & Johnson adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Analyst Cust Serv Ops Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Analyst Cust Serv Ops?

Key qualifications for Analyst Cust Serv Ops typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Analyst Cust Serv Ops Job Success

Johnson & Johnson interview tips for Analyst Cust Serv Ops

Here are some tips to help you prepare for and ace your Analyst Cust Serv Ops job interview:

Before the Interview:

Research: Learn about the Johnson & Johnson's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Analyst Cust Serv Ops interview at Johnson & Johnson, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Johnson & Johnson's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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