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Urgent! Analista Técnico de Soporte al Cliente Job Opening In WorkFromHome – Now Hiring 2innovateIT

Analista Técnico de Soporte al Cliente



Job description

Sobre Nosotros

En 2Innovate, impulsamos el futuro de los pagos con innovación y colaboración.

Trabajamos con los principales clientes a nivel global, ofreciendo un entorno diverso, inclusivo y dinámico donde tu talento puede crecer y dejar huella.

Aquí encontrarás cultura de equipo, beneficios competitivos y oportunidades reales de desarrollo profesional.

Únete a nosotros y sé parte del cambio: construimos juntos la próxima generación de soluciones financieras inteligentes.

¿Qué estamos buscando?

En 2Innovate buscamos un/a Analista técnico de soporte al cliente , apasionado/a por la tecnología y enfocado/a en brindar la mejor experiencia al cliente.

Tu misión será acompañar a los usuarios de FrameBanking, ofreciendo soporte técnico de primer y segundo nivel y asegurando que cada interacción sume valor, confianza y éxito en el uso de la plataforma.

Tu día a día en 2Innovate:

  1. Resolver y gestionar incidencias técnicas, asegurando el cumplimiento de SLA.

  2. Brindar soporte a clientes: consultas, problemas técnicos y orientación en el uso de la plataforma.

  3. Documentar soluciones (guías, tutoriales, FAQ) y compartir conocimiento en el equipo.

  4. Monitorear la salud de la plataforma y anticipar incidentes en producción.

¿Qué necesitas saber para ser parte de 2Innovate?

  • Profesional en Ingeniería de Sistemas, Software o afines.

  • Conocimiento de métricas: familiaridad con CSAT, NPS, FRT, TTR.

    (Deseable)
  • Experiencia en monitoreo, debugging y bases de datos SQL.

    (Excluyente)
  • Manejo de servidores (sftp/ssh) y nociones de desarrollo, microservicios y APIs RESTful.

  • Conocimientos de Git, Postman, OpenSearch, Datadog u otras herramientas de observabilidad.

Lo que valoramos en nuestra forma de trabajar

  • Comunicación efectiva: escucha activa, empatía y claridad al explicar soluciones.

  • Resolución de problemas: diagnóstico, priorización y orientación a resultados.

  • Gestión de incidentes: organización, cumplimiento de SLA y comunicación proactiva.

  • Aprendizaje continuo: rápida adaptación a nuevas funciones y mejora constante.

  • Colaboración y servicio: trabajo en equipo y enfoque en la satisfacción del cliente.

  • Flexibilidad horaria.

Lo que ofrecemos:

  • 20 días de tiempo libre.

  • Día libre en tu cumpleaños.

  • Trabajo 100% remoto.

  • Desarrollo continuo, sesiones de capacitación en nuestra plataforma en línea.

  • Programa de referidos con incentivos de bonificación.

  • Oportunidad de interactuar con clientes de diferentes países.

  • Únete a una empresa global en crecimiento y llena de desafíos.

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Required Skill Profession

Aspectos Generales De Rr. Hh.



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