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Analista mesa de ayuda Bogotá Job Opening In Bogotá – Now Hiring SoftwareOne


Job description

Overview

On-site Support Analyst – SoftwareOne, Bogotá

Scope: Full-time | Office: Bogotá | On-site

We are thrilled to invite you to join our team in LATAM Talent Sourcing Leadership, focusing on Talent Strategy & Project Delivery.

This role contributes to delivering scalable IT support solutions for our clients.

Responsibilities

  • Logging and classification of incidents and requests
  • Resolution of common problems
  • Escalation of complex incidents
  • Providing assistance, support, and guidance to users
  • Performing accurate diagnostics of user-reported issues
  • Handling requests
  • Monitoring and closing incidents and requests
  • Updating the Knowledge Base

Job Requirements

Profile: Technical or technological training in systems or related fields.

Experience and knowledge working as a help desk analyst for over one year.

Required skills:

  • Proven experience in IT support or a similar technical support role
  • Strong problem-solving and communication skills
  • Familiarity with ticketing systems and ITIL processes is a plus
  • Ability to work independently and as part of a team
  • Customer-focused mindset

Why join our team?

  • Creative culture with an appreciative and supportive work environment
  • Employee recognition programs
  • A variety of training and development opportunities
  • Work-life balance
  • Referral bonus program
  • Multicultural interaction
  • Contribution to society through employee initiatives
  • Corporate events
  • Newest technologies for our clients and colleagues
  • And much more!

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

Company description

SoftwareOne is a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland.

We empower teams to deliver customer happiness and business results.

Our 8,700 employees support approximately 65,000 customers in their digital transformation.

Seniority level

  • Associate

Employment type

  • Full-time

Job function

  • Information Technology
  • Industries: IT Services and IT Consulting

Referrals increase your chances of interviewing at SoftwareOne.

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Required Skill Profession

Bases De Datos, Analítica Y Bi


  • Job Details

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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SoftwareOne adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

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