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Urgent! Analista de soporte técnico GCoE LatAm (Help Desk en sitio) Job Opening In Bogotá – Now Hiring Gallagher

Analista de soporte técnico GCoE LatAm (Help Desk en sitio)



Job description

Introducción Welcome to Gallagher – a global leader in insurance, risk management, and consulting services.

With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive.

At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team.

Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence.

Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Descripción Gallagher GCoE LatAm is part of Gallagher’s global network of Centers of Excellence, designed to deliver scalable, high-quality, and cost-effective solutions.

Guided by enterprise priorities and a commitment to long-term value creation, GCoE LatAm positions itself as a dynamic and future-ready partner for our businesses and our people.

What makes us different is The Gallagher Way, our shared commitment to doing business the right way, supporting each other, and creating opportunities to learn and grow.

Through strategic service planning and the power of global talent, we drive operational efficiency, innovation, and sustainable growth across the region while fostering a collaborative environment where every colleague is valued, respected, and encouraged to explore new ideas.

At GCoE LatAm, you’ll find more than a place to work.

You’ll discover a culture where curiosity is celebrated, career journeys are supported, and the impact of your contributions can be seen around the world.

Como nuestro Analista de Soporte Técnico realizarás el servicio y soporte de primer nivel a los sistemas de información que apoyan a las diferentes unidades de negocio a nivel nacional y regional en caso de que aplique.

Cómo lograrás un impacto Dar soporte de nivel 1 a los diferentes clientes y usuarios de la organización.

Acompañar, redactar y presentar informes que muestren métricas y medidas del rendimiento y proponer acciones de mejora de la mesa de servicio y preparar recomendaciones para corregir áreas problemáticas.

Ejecutar análisis de estadísticas y métricas y ajustar los procesos de trabajo y las prioridades en consecuencia.

Servir como primer punto de contacto para procesos de escalamiento relacionados con problemas técnicos.

Garantizar que se cree y mantenga la documentación necesaria para mantener actualizada la base de conocimiento.

Garantizar el cumplimiento de políticas y estándares corporativos.

Garantizar y proponer acciones de mejora para mantener el cumplimiento de los ANS.

Administrar e instalar sistemas operativos (Ejemplos como: Windows y Linux).

Conocer, implementar y seguir buenas prácticas en seguridad informática.

Proveer soporte técnico y dará atención a los usuarios internos y externos de la compañía.

Gestionar y resolver incidencias a través de la mesa de ayuda siguiendo los lineamientos básicos de ITIL v4.

Acerca de ti Tecnólogo o Profesional en curso (preferiblemente) Estudios en Ingeniería de Sistemas, Electrónica, Telecomunicaciones y/o afines.

Experiencia mínima de 1 año comprobada en: Procesos de IT, experiencia en tecnologías 4R, conocimiento básico en Seguridad de información.

Gestión de servicios de tecnología, gestión de incidentes y requerimientos.

Soporte a usuario final, alistamiento, mantenimiento preventivo y correctivo de equipos de cómputo.

Experiencia previa en el uso de Helpdesk y aplicación de ANSs. Conocimientos en: Networking (Cisco, Fortinet Unify) y cableado estructurado.

Pruebas de calidad, Power BI, bases de datos SQL, integraciones API REST y Robotic Process Automation (RPA).

Nube Azure.

Realización de pruebas de calidad de software.

Lenguajes de programación como Python y Nivel de Inglés: Deseable A2 - B1


Required Skill Profession

Computer Occupations



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