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Urgent! Analista de soporte técnico GCoE LatAm (Help Desk en sitio) Job Opening In Bogotá – Now Hiring Gallagher

Analista de soporte técnico GCoE LatAm (Help Desk en sitio)



Job description

Overview

Gallagher GCoE LatAm is part of Gallagher’s global network of Centers of Excellence, designed to deliver scalable, high-quality, and cost-effective solutions.

Guided by enterprise priorities and a commitment to long-term value creation, GCoE LatAm positions itself as a dynamic and future-ready partner for our businesses and our people.

The Gallagher Way is our shared commitment to doing business the right way, supporting each other, and creating opportunities to learn and grow.

At GCoE LatAm you’ll discover a culture where curiosity is celebrated, career journeys are supported, and the impact of your contributions can be seen around the world.

Role: Analista de soporte técnico GCoE LatAm (Help Desk en sitio) – on-site technical support

Responsibilities

  • Dar soporte de nivel 1 a los diferentes clientes y usuarios de la organización.

  • Acompañar, redactar y presentar informes que muestren métricas y medidas del rendimiento y proponer acciones de mejora de la mesa de servicio y preparar recomendaciones para corregir áreas problemáticas.

  • Ejecutar análisis de estadísticas y métricas y ajustar los procesos de trabajo y las prioridades en consecuencia.

  • Servir como primer punto de contacto para procesos de escalamiento relacionados con problemas técnicos.

  • Garantizar que se cree y mantenga la documentación necesaria para mantener actualizada la base de conocimiento.

  • Garantizar el cumplimiento de políticas y estándares corporativos.

  • Garantizar y proponer acciones de mejora para mantener el cumplimiento de los ANS.

  • Administrar e instalar sistemas operativos (Ejemplos como: Windows y Linux).

  • Conocer, implementar y seguir buenas prácticas en seguridad informática.

  • Proveer soporte técnico y dará atención a los usuarios internos y externos de la compañía.

  • Gestionar y resolver incidencias a través de la mesa de ayuda siguiendo los lineamientos básicos de ITIL v4.

Acerca de ti / Qualifications

  • Tecnólogo o Profesional en curso (preferiblemente)
  • Estudios en Ingeniería de Sistemas, Electrónica, Telecomunicaciones y/o afines.

  • Experiencia mínima de 1 año comprobada en: procesos de IT, experiencia en tecnologías 4R, conocimiento básico en Seguridad de información.

    Gestión de servicios de tecnología, gestión de incidentes y requerimientos.

    Soporte a usuario final, alistamiento, mantenimiento preventivo y correctivo de equipos de cómputo.

  • Experiencia previa en el uso de Helpdesk y aplicación de ANSs.
  • Conocimientos en: Networking (Cisco, Fortinet Unify) y cableado estructurado.

  • Pruebas de calidad, Power BI, bases de datos SQL, integraciones API REST y Robotic Process Automation (RPA).

  • Nube Azure.

  • Realización de pruebas de calidad de software.

  • Lenguajes de programación como Python y ASP.net.

  • Nivel de Inglés: Deseable A2 - B1

Seniority level

  • Not Applicable

Job function

  • Information Technology

Industries

  • Insurance

Referrals increase your chances of interviewing at Gallagher by 2x

Location

Bogotá, D.C., Capital District, Colombia

Employment type

  • Full-time

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Required Skill Profession

Aspectos Generales De Rr. Hh.



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