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Urgent! AM Analyst L2 Job Opening In Bogotá – Now Hiring Endava



Job description

Application ManagementBogota+1 more

What's this role about?

* Ensure all requests, incidents and queries are triaged in Service Management tool within agreed SLAs * Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions * Performing requirements analysis * Documenting and communicating the results of your efforts * Working closely with clients, technicians, and managerial staff * Ensuring solutions meet business needs and requirements * Performing user acceptance testing.

What skills and experience do you need?

* Experience working with customers.

* Experience with SQL or MS Excel for data processing or reporting.

* Very good analytical thinking focused on details.

* Strong written and verbal communication skills.

* High knowledge of English language (> 70% Level).

* Capable of identifying trends and using statistics to interpret data.

* Organized, methodical and structured approach to work, attention to details * Ability to evaluate the current environment, gather needs, and propose a recommended CM solution.

* Curiosity and business acumen.

* Self-starter and driven.

* Basic understanding of how the Internet works, (Servers, Packages, IPs, Clients,

What's in it for you?

*Desirable skills* * Windows or Linux administration.

* MSDynamics or Peoplesoft knowledge is desirable.

* Previous experience in analyst positions.

* Some technical skills and understanding of the software development lifecycle * Understanding of developing languages such as VBA, C++, Python, Java * Database Administration SQL.

* Design/architect skills: Ability to define and design CM standards for the technology.

* Experience of working with IT customer service, support operation and project management.

* Knowledge of SLA structure 


Required Skill Profession

Financial Specialists



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    Unlock Your AM Analyst Potential: Insight & Career Growth Guide


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    Endava interview tips for AM Analyst L2

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