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Agentic AI Optimization Job Opening In Colombia, Colombia – Now Hiring ROCKET your business 🚀


Job description

A leading telecommunications company operating in more than 20 countries in Latin America and the Caribbean is looking for:

Agentic AI Optimization & Omnichannel Solutions Specialist

Location of the person:
They may be in Latin America or Central America.

Position Summary

The Agentic AI Optimization & Omnichannel Solutions Analyst is responsible for operationalizing and continuously improving the company's conversational AI, aligning with business objectives across commercial, digital, and app product teams.

This analyst manages day-to-day AI optimization and monitoring, identifies improvement opportunities, and partners cross-functionally to drive measurable gains in call deflection, containment, and CX outcomes.

Key Responsibilities

  • Monitor AI and agentic model performance across all omnichannel touchpoints (call center, superapp, retail, D2D, web) and identify optimization opportunities.

  • Translate business needs into AI operational improvements, partnering closely with Commercial Sales and Digital Sales teams.

  • Deliver prompt, knowledge base, and workflow enhancements that maximize self-service and reduce avoidable calls.

  • Work closely with App Growth and Digital Enablement teams, providing insights that inform their product and feature roadmaps.

  • Continuously measure and report on deflection rates, bot resolution %, and friction points; recommend and execute tuning actions.

  • Rapidly integrate new business rules, commercial plans, and emerging service issues into the agentic models.

  • Serve as a key partner in aligning data pipelines with Central Data Lake teams, ensuring that analytics support scalable AI improvement.

  • Advocate for an AI-first approach, collaborating with care, sales, and digital partners to improve adoption and ROI.

Qualifications:

  • Bachelor's degree in Business Analytics, Computer Science, or related  3+ years in AI/chatbot operations, digital sales analytics, or CX optimization in telecom, fintech, or high-volume digital B2C
  • Deep experience tracking, reporting, and acting on omnichannel sales/service KPIs
  • Demonstrated ability to influence and align across commercial, digital, and technology teams
  • Strong understanding of conversational design, prompt engineering, and agentic model training
  • Proficient in BI/analytics platforms; advanced Excel, Python, and SQL
  • Hands-on experience with Google Cloud AI and Microsoft Azure Cognitive Services, others are a plus (NLU, LLMs, bots).

  • Recognized collaborator, solution-minded leader, with a strong change management track record
  • Fully Bilingual (Spanish and English).

Other Qualifications:

  • Ability to prioritize and organize effectively.

  • Effective leadership and analytical abilities including working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities.

  • Ability to define problems, collect data, establishes facts, and draw valid conclusions.

  • Customer focus and service oriented.

  • Excellent communications skills (written and verbal).

  • Computer-literate, knowledge in Microsoft Office (Excel, Word, PowerPoint, Outlook).

  • Able to handle multiple tasks and prioritize activities.

  • Ability to relate well both with public and with employees at all levels.

  • Solid understanding of customer and market dynamics and requirements.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Agentic AI Potential: Insight & Career Growth Guide


Real-time Agentic AI Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Agentic AI in Colombia, Colombia, highlighting market share and opportunities for professionals in Agentic AI roles.

9705 Jobs in Colombia
9705
118 Jobs in Colombia
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Download Agentic Ai Jobs Trends in Colombia and Colombia

Are You Looking for Agentic AI Optimization Job?

Great news! is currently hiring and seeking a Agentic AI Optimization to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ROCKET your business 🚀 adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Agentic AI Optimization Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Colombia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Agentic AI Optimization?

Key qualifications for Agentic AI Optimization typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Agentic AI Optimization?

To improve your chances of getting hired for Agentic AI Optimization, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Agentic AI Optimization Job Success

ROCKET your business 🚀 interview tips for Agentic AI Optimization

Here are some tips to help you prepare for and ace your Agentic AI Optimization job interview:

Before the Interview:

Research: Learn about the ROCKET your business 🚀's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Agentic AI Optimization interview at ROCKET your business 🚀, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ROCKET your business 🚀's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Agentic AI Optimization Positions

Setting up job alerts for Agentic AI Optimization is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!