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Agente de Soporte Técnico y Funcional Job Opening In Bogotá – Now Hiring DXC Technology


Job description

Job Description:

En DXC usamos el poder de la tecnología para brindar servicios de TI de misión crítica que nuestros clientes necesitan para modernizar las operaciones e impulsar la innovación en todo su patrimonio de TI.

Brindamos servicios a través de Enterprise Technology Stack para la subcontratación de procesos comerciales, análisis e ingeniería, aplicaciones, seguridad, nube, subcontratación de TI y Modern Workplace.

Nuestros servicios DXC Modern Workplace permiten a los empleados de los clientes encontrar, comprender e interactuar fácilmente con TI y sus colegas en cualquier momento, en cualquier lugar y en cualquier dispositivo.

Potenciamos una experiencia personalizada que permite a los empleados trabajar sin problemas y de forma segura.

SOBRE ESTE ROL

QUE HARÁS:

Recibir llamadas, crear tickets y solucionar dentro del alcance incidentes de software/hardware de TI.

  • Documentar todo el proceso de solución hecho para solucionar el incidente
  • Crear tickets que deben ser escalados a grupos de segundo nivel.

  • Uso de bases de datos de conocimiento como apoyo para solucionar incidentes.

  • Seguimiento a los tickets asignados
  • Participar en mejoras en la atención del servicio

QUIEN ERES:

  • Carrera técnica o Licenciatura (terminada o trunca) en Sistemas , informática o similar.

  • Experiencia mínima de 2 años brindando atención y soporte vía telefónica, chat o web
  • Actitud de servicio
  • Capacidad para ayudar al usuario y solucionar su incidente rápidamente, o canalizar el incidente al grupo de soporte correspondiente.

  • Excelente habilidad en comunicación oral y escrita.

  • Disponibilidad para manejo de rotación de horarios
  • Mantener la confidencialidad de la información.

Conocimientos básicos requeridos:

  • Sistema Operativo Windows (versión: 10)
  • Ingles Básico
  • Configuración y soporte en correo (ej: Microsoft Outlook)
  • Navegadores (Google Chrome, Microsoft Edge, Internet Explorer)
  • Manejo de herramientas para registro de tickets (ej.

    Servicenow)
  • Configuración de equipo de cómputo/Impresoras vía remota
  • Manejo de herramientas de acceso remote (ej: logmein, anydesk, remote desktop manager, etc)
  • Comunicaciones : VPN, configuración de equipo escritorio, internet, etc.

  • Soporte aplicativos propios del cliente con un buen nivel de expertise

Unirse a DXC lo conecta con personas brillantes que aceptan el cambio y aprovechan las oportunidades para avanzar en sus carreras y amplificar el éxito del cliente.

En DXC nos apoyamos mutuamente y trabajamos en equipo, a nivel mundial y local.

Nuestros logros demuestran cómo brindamos excelencia a nuestros clientes y colegas.

Te unirás a un equipo que trabaja para crear una cultura de aprendizaje, diversidad e inclusión y está dedicado a una ética sólida y ciudadanía corporativa.

At DXC Technology, we believe strong connections and community are key to our success.

Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company.

These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process.

DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.

More information on employment scams is available here.

Required Skill Profession

Other General


  • Job Details

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at DXC Technology adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Agente de Soporte Técnico y Funcional Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Agente de Soporte Técnico y Funcional?

Key qualifications for Agente de Soporte Técnico y Funcional typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for Agente de Soporte Técnico y Funcional, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Agente de Soporte Técnico y Funcional Job Success

DXC Technology interview tips for Agente de Soporte Técnico y Funcional

Here are some tips to help you prepare for and ace your Agente de Soporte Técnico y Funcional job interview:

Before the Interview:

Research: Learn about the DXC Technology's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Agente de Soporte Técnico y Funcional interview at DXC Technology, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the DXC Technology's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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