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Urgent! Agente de Soporte Técnico y Funcional Job Opening In Bogotá – Now Hiring DXC Technology

Agente de Soporte Técnico y Funcional



Job description

Job Description:

En DXC usamos el poder de la tecnología para brindar servicios de TI de misión crítica que nuestros clientes necesitan para modernizar las operaciones e impulsar la innovación en todo su patrimonio de TI.

Brindamos servicios a través de Enterprise Technology Stack para la subcontratación de procesos comerciales, análisis e ingeniería, aplicaciones, seguridad, nube, subcontratación de TI y Modern Workplace.

Nuestros servicios DXC Modern Workplace permiten a los empleados de los clientes encontrar, comprender e interactuar fácilmente con TI y sus colegas en cualquier momento, en cualquier lugar y en cualquier dispositivo.

Potenciamos una experiencia personalizada que permite a los empleados trabajar sin problemas y de forma segura.

SOBRE ESTE ROL

QUE HARÁS:

Recibir llamadas, crear tickets y solucionar dentro del alcance incidentes de software/hardware de TI.

  • Documentar todo el proceso de solución hecho para solucionar el incidente
  • Crear tickets que deben ser escalados a grupos de segundo nivel.

  • Uso de bases de datos de conocimiento como apoyo para solucionar incidentes.

  • Seguimiento a los tickets asignados
  • Participar en mejoras en la atención del servicio

QUIEN ERES:

  • Carrera técnica o Licenciatura (terminada o trunca) en Sistemas , informática o similar.

  • Experiencia mínima de 2 años brindando atención y soporte vía telefónica, chat o web
  • Actitud de servicio
  • Capacidad para ayudar al usuario y solucionar su incidente rápidamente, o canalizar el incidente al grupo de soporte correspondiente.

  • Excelente habilidad en comunicación oral y escrita.

  • Disponibilidad para manejo de rotación de horarios
  • Mantener la confidencialidad de la información.

Conocimientos básicos requeridos:

  • Sistema Operativo Windows (versión: 10)
  • Ingles Básico
  • Configuración y soporte en correo (ej: Microsoft Outlook)
  • Navegadores (Google Chrome, Microsoft Edge, Internet Explorer)
  • Manejo de herramientas para registro de tickets (ej.

    Servicenow)
  • Configuración de equipo de cómputo/Impresoras vía remota
  • Manejo de herramientas de acceso remote (ej: logmein, anydesk, remote desktop manager, etc)
  • Comunicaciones : VPN, configuración de equipo escritorio, internet, etc.

  • Soporte aplicativos propios del cliente con un buen nivel de expertise

Unirse a DXC lo conecta con personas brillantes que aceptan el cambio y aprovechan las oportunidades para avanzar en sus carreras y amplificar el éxito del cliente.

En DXC nos apoyamos mutuamente y trabajamos en equipo, a nivel mundial y local.

Nuestros logros demuestran cómo brindamos excelencia a nuestros clientes y colegas.

Te unirás a un equipo que trabaja para crear una cultura de aprendizaje, diversidad e inclusión y está dedicado a una ética sólida y ciudadanía corporativa.

At DXC Technology, we believe strong connections and community are key to our success.

Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company.

These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process.

DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.

More information on employment scams is available here.


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