Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Agente de servicio al cliente Contact Center.
Colombia Jobs Expertini

Urgent! Agente de servicio al cliente - Contact Center Job Opening In Bogotá – Now Hiring Cabify

Agente de servicio al cliente Contact Center



Job description

Agente de servicio al cliente - Contact Center

¿Quieres cambiar el mundo?

Eso es lo que hacemos en Cabify.

Nuestro objetivo es hacer de las ciudades mejores lugares para vivir, mejorando la movilidad de las personas que viven en ellas, conectando a pasajeros y conductores con tan sólo pulsar un botón.

Es posible que algún día las ciudades sean lugares donde nadie necesite un coche privado, pero aún nos queda un largo camino por recorrer… ¿nos acompañas?

Fundada en 2011, nos hemos convertido en el primer ‘unicornio’ español.

Nuestra sede central está en Madrid pero actualmente nos encontramos en 38 ciudades de España y Latinoamérica.

Y cada mes que pasa más gente se une a nuestro equipo internacional lleno de personas apasionadas, brillantes y con talento con ganas de desafiar el “status quo”.

Pero no importa lo rápido que crezcamos o lo grande que nos volvamos, queremos mantener nuestro espíritu ‘start-up’.

Somos un equipo seguro de sí mismo, energético, profesional y carismático, y estamos orgullosos de hacer las cosas bien.

Nos gusta pensar en nosotros mismos como una empresa de tecnología ética e innovadora que ha creado un negocio donde todos son tratados de manera justa y respetuosa, desde nuestros ingenieros hasta los conductores que utilizan nuestra plataforma.

Además, siempre cumplimos plenamente con las regulaciones gubernamentales y respetamos las leyes locales.

Hemos recorrido un largo camino hasta ahora, pero en realidad nuestro viaje no ha hecho más que comenzar.

Si vamos a convertir nuestra misión en una realidad, ¡necesitamos que personas con talento y ambición como tú se unan a nuestro equipo!

Sobre el puesto

Como agente de contact center te encargarás de brindar una atención integral y oportuna a los usuarios a través de los diferentes canales de servicio (chat, correo, tickets y voz), garantizando una experiencia positiva, el cumplimiento de los SLA establecidos y la gestión eficaz de las solicitudes internas y externas.

Lo que estamos buscando:

  • Formación académica: Bachiller, técnico, tecnólogo o estudiante en modalidad virtual.

  • Experiencia: Mínimo 1 año en servicio al cliente en contact center, con manejo de diferentes skills (llamadas, chat, correo y tickets).

  • Salario: $1.493.353 + prestaciones de ley, variable y beneficios adicionales.

  • Jornada laboral: Turnos rotativos de domingo a domingo, con un día compensatorio entre semana o fin de semana según la programación operativa.

  • Modalidad: Presencial.

Somos una empresa llena de gente feliz y motivada… ¡y no queremos que eso cambie! Aquí te mostramos algunas razones por las que te encantará formar parte de la familia Cabify.

  • Eventos divertidos con todo el equipo.

  • Programas de desarrollo personal.

  • Todo el equipamiento que necesites (tú solo tienes que poner tu talento).

  • Y lo último, pero no menos importante...

    ¡café gratis!

Solicitar este puesto

Nombre *

Correo electrónico *

Introducir manualmente

Tipos de archivos aceptados: pdf, doc, docx, txt, rtf

Has trabajado en empresas de BPO o contact center?

*

¿Cuánto tiempo de experiencia tienes en el área de contact center?

*

#J-18808-Ljbffr


Required Skill Profession

Sales Support



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Agente de Potential: Insight & Career Growth Guide


  • Real-time Agente de Jobs Trends in Bogotá, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Agente de in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 76047 jobs in Colombia and 23766 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Agente de roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Agente de servicio al cliente Contact Center Job?

    Great news! is currently hiring and seeking a Agente de servicio al cliente Contact Center to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cabify adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
  • What Is the Average Salary Range for Agente de servicio al cliente Contact Center Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Agente de servicio al cliente Contact Center?

    Key qualifications for Agente de servicio al cliente Contact Center typically include Sales Support and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Agente de servicio al cliente Contact Center?

    To improve your chances of getting hired for Agente de servicio al cliente Contact Center, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Agente de servicio al cliente Contact Center Job Success
    Cabify interview tips for Agente de servicio al cliente   Contact Center

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Cabify's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Agente de servicio al cliente Contact Center interview at Cabify, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cabify's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Agente de servicio al cliente Contact Center Positions

    Setting up job alerts for Agente de servicio al cliente Contact Center is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!