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Urgent! Agente de Atención al Cliente - Inglés Avanzado Job Opening In Bogotá – Now Hiring Assist Card

Agente de Atención al Cliente Inglés Avanzado



Job description

#SomosAssistCard, una organización líder dedicada a la asistencia integral al viajero.

Nuestra misión es ayudar a nuestros clientes ante cualquier inconveniente que se les presente durante su viaje en cualquier parte del mundo.

Brindamos un servicio de calidad, en su propio idioma, disponible las 24 horas y los 7 días de la semana.

En Assist Card, creemos que el trabajo en equipo y la pasión son la clave para brindar la mejor asistencia a nuestros clientes.

Estamos en búsqueda de Coordinadores de Asistencias para nuestro Departamento de Operaciones.

¿Cuál es el principal desafío de la posición?

Brindar soporte y asesoría a nuestros clientes; lograr altos estándares de calidad y eficiencia en los procesos que permitan cumplir los objetivos y niveles de satisfacción de nuestros clientes.

Las principales funciones del rol serán:

  • Informar al pasajero la resolución de su asistencia y las distintas instancias del servicio.
  • Digitalizar en el sistema la documentación de cada caso de asistencia de acuerdo a los procedimientos vigentes.
  • Consultar al departamento médico acerca de la pertinencia de los procedimientos solicitados por el cliente.

Requisitos:

  • Vocación de servicio y de atención al cliente.
  • Bachiller, Técnico, Tecnólogo y/o Profesional.
  • Experiencia mínima de 1 año puestos similares.
  • Nivel de inglés avanzado mínimo B2 (excluyente).


Beneficios:

  • ️Salario: $2.850.000
  • Contrato a término indefinido.
  • Bono de hasta el 7.2% por cumplimiento de métricas
  • Cabify: solo los domingos y festivos (cuando el ingreso es 6:00a.m y/o la salida es 10:00 p.m)
  • Medicina prepagada 100% cubierta por la compañía
  • Bono de alimentación $182.000 (Valor Aproximado)
  • Iniciativas de Wellness
  • Medio día libre por cumpleaños
  • Formación en idiomas

Modalidad:

  • 5 días de trabajo por 2 de descanso
  • Lugar de trabajo: Bogotá (Distrito Capital)
  • Ubicación: Bogotá Cra 11 No 82 01, piso 8, Edificio centro empresarial Andino

En Assist Card queremos que nuestros colaboradores sean los protagonistas de su propio viaje profesional.

¿Estás preparado para emprender un nuevo vuelo?


Required Skill Profession

Information And Record Clerks



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