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Agent, Customer Service Job Opening In Bogotá – Now Hiring KM2 Solutions


Job description

Position Requirements

Languages:

  • Advanced English level (Spoken and Grammar).

Competencies:

  • Proactive (B)
  • Enthusiastic (B)
  • Pronunciation (A)
  • Fluent (A)
  • Active listening (A)
  • Vocabulary (B)
  • Grammar (A)
  • Confident (B)
  • Patient (A)
  • Confidential (A)
  • Interpersonal skills (B)
  • Integrity (A)
  • Adaptability (A)

Assesment level: A = High, B = Medium, C = Low

Position Overview

Description:

This position is responsible for taking calls (inbound/outbound) from the customers and responding to their questions, inquiries and concerns about their specific products or services.

Ensures customers receives efficient and courteous service and could potentially be able to recommend various products/services to meet the customer’s needs.

Roles and Responsibilities:

  1. Respond to customer inquiries regarding service, billing, equipment, features, activations, cancelations refunds and/or changes to account information.
  2. Retain Customers.
  3. Inform customers about available products/services that meet their needs.
  4. Maintains financial accounts by processing customer adjustments.
  5. Maintains customer accurate notations.
  6. Comply with all of the established policies (General, Security of Information, Compliance) and Standards of conduct established by KM2.

    Your duties will include but not be restricted to the above.

  7. Other responsibilities or duties as assigned by direct supervisor.

Roles and Responsibilities:

  1. QA Audits / Supervisions.
  2. Campaign KPI Agent Ranking (Attendance/ Productive Hours / Campaign KPI’s).

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Agent Customer Potential: Insight & Career Growth Guide


Real-time Agent Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Agent Customer in Bogotá, Colombia, highlighting market share and opportunities for professionals in Agent Customer roles.

12225 Jobs in Colombia
12225
800 Jobs in Bogotá
800
Download Agent Customer Jobs Trends in Bogotá and Colombia

Are You Looking for Agent, Customer Service Job?

Great news! is currently hiring and seeking a Agent, Customer Service to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at KM2 Solutions adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Agent, Customer Service Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Agent, Customer Service?

Key qualifications for Agent, Customer Service typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Agent, Customer Service?

To improve your chances of getting hired for Agent, Customer Service, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Agent, Customer Service Job Success

KM2 Solutions interview tips for Agent, Customer Service

Here are some tips to help you prepare for and ace your Agent, Customer Service job interview:

Before the Interview:

Research: Learn about the KM2 Solutions's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Agent, Customer Service interview at KM2 Solutions, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the KM2 Solutions's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Agent, Customer Service Positions

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