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Urgent! Agent, Customer Service Job Opening In Bogotá – Now Hiring KM2 Solutions

Agent, Customer Service



Job description

Position Requirements

Languages:

  • Advanced English level (Spoken and Grammar).

Competencies:

  • Proactive (B)
  • Enthusiastic (B)
  • Pronunciation (A)
  • Fluent (A)
  • Active listening (A)
  • Vocabulary (B)
  • Grammar (A)
  • Confident (B)
  • Patient (A)
  • Confidential (A)
  • Interpersonal skills (B)
  • Integrity (A)
  • Adaptability (A)

Assesment level: A = High, B = Medium, C = Low

Position Overview

Description:

This position is responsible for taking calls (inbound/outbound) from the customers and responding to their questions, inquiries and concerns about their specific products or services.

Ensures customers receives efficient and courteous service and could potentially be able to recommend various products/services to meet the customer’s needs.

Roles and Responsibilities:

  1. Respond to customer inquiries regarding service, billing, equipment, features, activations, cancelations refunds and/or changes to account information.
  2. Retain Customers.
  3. Inform customers about available products/services that meet their needs.
  4. Maintains financial accounts by processing customer adjustments.
  5. Maintains customer accurate notations.
  6. Comply with all of the established policies (General, Security of Information, Compliance) and Standards of conduct established by KM2.

    Your duties will include but not be restricted to the above.

  7. Other responsibilities or duties as assigned by direct supervisor.

Roles and Responsibilities:

  1. QA Audits / Supervisions.
  2. Campaign KPI Agent Ranking (Attendance/ Productive Hours / Campaign KPI’s).


Required Skill Profession

Information And Record Clerks



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    Unlock Your Agent Customer Potential: Insight & Career Growth Guide


  • Real-time Agent Customer Jobs Trends in Bogotá, Colombia (Graphical Representation)

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at KM2 Solutions adheres to the cultural norms as outlined by Expertini.

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    • 1. Independence
    • 2. Loyalty
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    • 7. Obeying Colombia laws and regulations
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    KM2 Solutions interview tips for Agent, Customer Service

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    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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    Final Thought:

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