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Urgent! After Sales CPM Job Opening In Bogotá – Now Hiring DHL Global Forwarding

After Sales CPM



Job description

Title: Expert SLS CRT (CPM)
Location: GSC BOG
Key Responsibilities
:

General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications.

  • Responsible for providing support to the assigned account.

  • Review and ensure the achievement of specific client KPIs and service agreements.

  • Generate, analyze, and present performance reports to stakeholders.

  • Maintain clear and effective communication with internal and external third parties to meet client expectations.

  • Provide proactive issue resolution and implement corrective and preventive actions to ensure service excellence.

  • Act as the key contact for escalations, ensuring timely and effective solutions.

  • Develop and maintain sustainable relationships with internal and external stakeholders.

  • Coordinate and oversee business implementations.

  • Participate in and/or lead customer reviews (QBR and/or MBR).

  • Coordinate stakeholder activities, ensuring quality, compliance, and timeliness.

  • Understand client documentation requirements and provide detailed guidelines to stakeholders to ensure compliance.

  • Recommend and coordinate necessary changes based on process analysis.

  • Assist DGF operations in resolving complex issues.

  • Create, update, and manage internal documentation, including SOPs, process maps, and work instructions.

  • Lead the implementation of process improvements, workflow optimizations, and automation initiatives to increase efficiency.

  • Filter and consolidate information from multiple sources to provide accurate and relevant insights.

  • Prepare and deliver management reports, dashboards, and presentations for different audiences.

  • Maintain direct contact with clients, DGF stations and multiple stakeholders across the supply chain to ensure smooth operations.

  • Demonstrate proactive problem-solving, anticipating potential issues and mitigating risks.

  • Apply and enhance supply chain knowledge to optimize end-to-end processes.

  • Monitor, measure, and improve KPIs through continuous improvement methodologies.

Skills / Requirements
:
Professionals in industrial engineering, international business, or related fields

  • Minimum of 2 years in logistics processes
  • Extensive knowledge of cargo transportation and the logistics industry
  • Fluent communication in English (verbal and written), (B2 – C1)
  • Excellent proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

  • Customer service and communication skills.

  • Teamwork and autonomy
  • Employees who have been in the organization for 12 months or in their current role
  • Employees that are not in transition projects


Required Skill Profession

Other General



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    Unlock Your After Sales Potential: Insight & Career Growth Guide


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