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Urgent! AFR Specialist Job Opening In Bogotá – Now Hiring DHL Global Forwarding

AFR Specialist



Job description

Job Tittle: Specialist AFR
Location: GSC BOG
Administer Air Freight (AFR) Operations and Customer Service processes to drive movement of customer goods and information while achieving seamless end-to-end performance and profitability and maintaining quality and regulatory compliance as part of a customer centric team that meets and exceeds customer and corporate objectives, guidelines, and policies.

Key Responsibilities:

  • Take ownership of transport orders, ensuring timely pickup, and optimizing booking processes
  • Prepare, control, and distribute necessary export documents, ensuring compliance to all origin export and destination import regulations.

  • Collaborate with counterparts to validate and finalize documents.

  • Assign tasks to supporting functions and monitor performance.

  • Meet and exceed customer expectations as well as internal Key Performance Indicators,
  • As customer first point of contact, provide exceptional customer service, promptly providing accurate information related to shipment status, documentation requirements, incident resolution and pricing/quotes.

  • Record, track, resolve, analyze and take necessary corrective action regarding all exceptions/operational irregularities - proactively updating the customer.

  • Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands.

  • Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer.

  • Obtain and maintain all company systems and commodity related certifications.

  • Ensure that correct costs and revenues are captured against customer's profile - taking full ownership of financial performance, promptly resolving any related issues.

    simple and complex issues.

  • Accept customer requests for quotations and send them to the Quotations team for processing.

    Passes on leads to Sales.

  • Available to support on weekends to attend urgencies or critical situation that could affect movement of the shipments.

Skills / Requirements:

  • Strong understanding of Air Export regulations, documentation, and incoterms.

  • Minimum of 1 years in Air Freight Forwarding experience.

  • Enthusiasm for building deep and lasting connections with our customers.

  • Proactive and solution-oriented mindset, always demonstrating a can do attitude.

  • Ability to resolve issues related to product movement and proactively communicating with the customer.

  • Strong attention to detail and excellent communication skills (oral and written) in English are essential.

  • Prior customer service experience is preferred.

  • Proficiency in Microsoft Office, including Outlook, Teams, Word, and Excel
  • Experience using Cargo Wise Transportation Management System is preferred.


Required Skill Profession

Other General



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    Unlock Your AFR Specialist Potential: Insight & Career Growth Guide


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